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Data Center Facility Support Technician

 

Data Center Facility Support Technician

  • JR-121352
  • West Melbourne
  • Operations
  • Full time
Data Center Facility Support Technician

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

About the role:
This is an excellent entry level opportunity for someone looking to kick start their career in technology. In this role you will be responding to service desk and clients requirements, problem solving, facility maintenance and general customer service support. This will be a great opportunity for you if you have a passion for IT or an interest in electrical & mechanical engineering.

Key responsibilities:

  • SCADA alarm monitoring and response (onsite training will be provided)

  • BMS alarm monitoring and response

  • CCTV/Duress monitoring and response

  • Security monitoring and provide remote access

  • Direct and/or action phone and email enquiries from customers

  • Direct and/or action service requests to Resolution groups, IT, Facilities, Security and other business needs

  • Performs site inspections and monitors the building and IBX alarms

  • Assists more senior staff in repairs and corrective maintenance

  • Assist monthly customer & facilities reports

  • Assist site procurement tasks
    Assists more senior staff with responding to all on-site incidents and acts as directed

  • May begin responding to basic incidents based on own knowledge and experience

  • Escalates SRs that require additional information

  • Understands approval process and determine timelines for orders that have been expedited or require negotiation

  • Determines when to approve custom orders and amends for labor hours and material costs, if required

  • Manages all incoming requests and work assignments to support customer orders

  • Completes basic work requests

  • Provides assistance to department during routine maintenance activities

  • Contributes to ongoing infrastructure projects

About you:

  • Real passion for technology and engineering

  • If you have customer service experience in a call center or similar environment we would to hear from you

  • Ideally baseline Knowledge of LAN (Ethernet) and network protocols such as TCP/ IP

  • Intermediate MS Office skills

  • Ideally Baseline Knowledge of Electrical and Mechanical equipment

  • Attention to detail

  • Ability to learn fast and work autonomously

  • Holds full working rights and has ability to obtain Australian security clearance

Are you interested?

Click apply now!

You can also check out our YouTube page to find out more about us: https://www.youtube.com/channel/UC9xshmMk-FKjqKCLOKklQQw

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.