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Data Center Customer Operations Technician

 

Data Center Customer Operations Technician

  • JR-126430
  • Dallas
  • Operations
  • Full time
Data Center Customer Operations Technician

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth! Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents!

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: Installs and troubleshoots fiber/copper circuits and performs rack and stack installations Applies acquired job skills to work on tasks that are semi-routine in nature. Supports the overall team and work independently. Daily interaction with customers on a regular basis through phone, on-site, or direct messages.

Responsibilities

Queue Management / Reporting

  • Reviews and prioritizes requests in the queue while ensuring adherence to all customer expected completion dates and commitment times.

  • Maintains detailed written records and provide detailed audit reports of customer equipment.

  • Updates local asset databases and other systems.

Installations

  • Rack and stack customer equipment.

  • Installs circuits requiring sophisticated fiber terminations with a fusion splicer.

  • Installs telecom cabinet, fiber tray, and cage wired mesh for customers equipment and cabinets.

Cross-Connect

  • Installs/tests/modifies cross connects per standard operating procedures and ensures proper cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects.

  • Supports semi-routine datacenter standard operating cross-connect work order requests (installs, terminations, modifications, and testing).

  • Installs 'across' connect circuits (switched, multiplexed, etc.)

Testing / Troubleshooting

  • Troubleshoots fiber and copper circuits; and works with networking group, as needed.

  • Works directly with customers to troubleshoot issues and supports semi-routine standard operating testing and standard operating installations of customer assets.

Customer Management

  • Maintain regular interaction directly with customers through phone, on-site, or direct messages.

  • Delivers a high level of service and an excellent customer experience when working with customers and fellow team members while properly raising customer issues and concerns to appropriate teams.

  • Supports customers on-site by through access control and escorting services.

Inventory and Shipment Management

  • Provide customer support for inbound and outbound customer shipments including inventory and staging.

Qualifications

  • 1+ years experience in a colocation environment preferred but not required

  • High School Diploma or equivalent

  • Possess excellent time management skills

  • Willing to work a Rotating Operating Night Shift of 12.5 hours

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, Equinix has implemented a vaccine or test policy that requires employees to show proof of full vaccination or get tested regularly to work onsite in an IBX or office. 

 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com.  Please provide your contact information and let us know how we can assist you. 

 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.