Data Center Customer Operations Supervisor

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 1,800+ networks and 2,900+ cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.  

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

What you will be doing

· Provides immediate supervision to a unit or group of employees.
· Assigns, instructs, and supervises the team.
· Plans core duties for the team to complete.
· Ability to manage and supervise a project team.
· Manages personnel compared to workload (could include support from other data centers).
· Ensures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program.

· Troubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fix
· Summarizes the findings during the troubleshooting and produces Incident Reports for the customer.
· Performs troubleshooting and supports customers. 

· Understands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cables
· Performs testing of cables before handing to customer

· Manages, briefs, and instructs vendors for installation, testing, and labeling 

· Performs preventive maintenance to IBX equipment to prevent faults from occurring

· Handles multiple projects and assists in designating work to team.

· Extensive knowledge in network and equipment platforms, systems, and circuits

What you should have

· 5 years of related experience with a Bachelor’s degree, or equivalent work experience.

· English desired

 Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.