Data Center Customer Operations III

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Responsible for the prioritization, fulfillment, and quality assurance of time-bound ticket-driven requests within the Data Center to include: Expedite/Negotiate, Trouble, Smart-hands, Installation/De-installation of Cages/Cabinets/Cross-connects, Power, Cable Containment, Custom Orders and/or Network Support (in some cases).

Responsibilities

• Racks and stacks customer equipment 

• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly 

• Installs circuits requiring sophisticated fiber terminations 

• Resolves work priorities from a ticketing queue and ensures adherence to all contributing times 

• Troubleshoots switched/multiplexed / media converted circuits; escalates to, and works with a networking group, as needed

• Works with customers to troubleshoot issues 

• Installs/tests/modifies cross-connects per SOPs and ensures accurate cable management of coax, fiber, twisted-pair copper, and intra-building cross-connects 

• Installs and tests sophisticated cross-connect circuits (switched, multiplexed, etc.) 

• Maintains detailed written records of all work activity 

• Designs and leads cage/infrastructure modification projects 

• Completes all assigned training in a timely manner 

• Supports customer happiness through timely and detailed order execution 

Qualifications  

• High School Diploma with 1-2 years of experience

• A natural curiosity and strong troubleshooting skills 

• Experience working in a critical facility where failure is not an option

• Strong system level mechanical or electrical proficiency 

• You are capable of lifting up to 50 lbs. and are agile in manual dexterity (climb, stoop, et.) with or without accommodation. 

• 24/7 Operation - Your flexibility to work any assigned shift, off-schedule, fill in for workmates and respond to emergencies, etc. 

Translated Version:

Résumé du Poste

Responsable de la priorisation, de l'exécution et de l'assurance qualité des demandes basées sur des tickets avec délais dans le centre de données, incluant : Accélération/Négociation, Dépannage, Assistance sur site, Installation/Désinstallation de cages/baies/cross-connects, Alimentation, Gestion des câbles, Commandes personnalisées et/ou support réseau (dans certains cas).

Responsabilités

• Monter et disposer l'équipement client sur les racks
• Lire les plans d'installation (dessins Visio / feuilles de calcul) et réaliser l'installation en conséquence
• Installer des circuits nécessitant des terminaisons de fibre sophistiquées
• Gérer les priorités de travail depuis une file de tickets et assurer le respect de tous les délais associés
• Dépanner les circuits commutés/multiplexés / médias convertis ; escalader et collaborer avec le groupe réseau si nécessaire
• Travailler avec les clients pour résoudre les problèmes
• Installe/teste/modifie les interconnexions conformément aux SOP et assure une gestion précise des câbles coaxiaux, fibre, cuivre en paire torsadée et des interconnexions intra-bâtiment.
• Installe et teste des circuits d'interconnexion sophistiqués (commutés, multiplexés, etc.).
• Tient des registres écrits détaillés de toutes les activités de travail.
• Conçoit et dirige des projets de modification des cages/infrastructures.
• Termine toutes les formations assignées en temps voulu.
• Soutient la satisfaction des clients grâce à une exécution des commandes précise et rapide.

Qualifications :

• Diplôme d'études secondaires avec 1 à 2 ans d'expérience.
• Curiosité naturelle et solides compétences en dépannage.
• Expérience dans un établissement critique où la panne n'est pas une option. Solide compétence mécanique ou électrique au niveau du système.
• Capacité à soulever jusqu'à 50 lb et à faire preuve d'agilité manuelle (grimpe, se penche, etc.) avec ou sans assistance.
• Opération 24/7 - Flexibilité pour travailler à tout poste assigné, hors horaire, remplacer des collègues et répondre aux urgences, etc.

The targeted pay range for this position in the following location is / locations are:

Canada - MT1 Montreal : 46,600 - 69,800 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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