Data Center Customer Operations Engineer

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

As the Data Center Customer Operations Engineer, you will play a pivotal role in ensuring the seamless operation of our data center. Your responsibilities will encompass prioritizing, fulfilling, and meticulously ensuring the quality of time-bound ticket-driven requests within the data center environment. This includes managing tasks such as smart-hands support, installation/de-installation of cages/cabinets/cabling, handling custom orders, tape backups, and escort services.

Responsibilities
Installations

• Racks and stacks customer equipment with precision and care

• Proficiently interprets installation plans, including Visio Drawings and Spreadsheets, to implement installations accurately.

Queue Management

• Efficiently manages task priorities from the Oracle queue, ensuring strict consistency to all contribute times

Testing/Troubleshooting

• Conducts troubleshooting of switched/multiplexed/media converted circuits and calls out issues to the networking group when necessary

Cross Connects

• Installs, tests, and modifies cross-connects according to Standard Operating Procedures (SOPs), ensuring meticulous cable management of various types of connections

• Demonstrates expertise in installing and testing advanced cross-connect circuits.

Documentation/Reporting

• Maintains detailed written records of all work activity

Customer Management

• Supports customer satisfaction through timely and precise order execution and quality assurance checks

Qualifications

• Typically 0-3 years of experience in Data Center Operations

• Degree in engineering, particularly in electronics and telecommunications

• Willingness to work on rotational shift arrangements

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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