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Data Center Customer Operations Engineer IV

 

Data Center Customer Operations Engineer IV

  • JR-127603
  • Tsuen Wan
  • Operations
  • Full time
Data Center Customer Operations Engineer IV


Who are we?
Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. With over 200 data centers in 25 countries spanning across 5 continents, we are home to the Cloud, supporting 2,900 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

A career at Equinix means constant opportunities to learn new skills and grow in new directions. We look for people who are customer service driven and who pride themselves on their technical skills alongside their analytical skills and innovative approach.

The Role:

The incumbent would provide day-to-day support to operation of EQUINIX world class Data Centre.

Job Responsibilities:

  • Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning
  • Install and uninstall customer connectivity service, including circuit testing and labeling
  • Provide training workshops to new or junior team member
  • Perform cross connect related audit duties, record validation and housekeeping work
  • Manage MMR expansion projects such as frame installation, fiber runner / cable ladder installation and pre-wire cabling work
  • Support for local networking devices (Cisco / Juniper / Brocade / H3C)
  • Incident handling, problem troubleshooting and escalation to upper tier
  • Maintain accurate records, document all problems, and prepare reports
  • Exhibit quality workmanship on all work
  • Manage multiple concurrent interdisciplinary projects and ability to work in a team

Job Requirements:

  • Technical Institute graduate in Computer Science, Information Engineering or related discipline
  • Experienced in NOC support in Data Centre, helpdesk support experiences is an advantage
  • 4 years of experience or more in NOC support in Data Centre, helpdesk support required
  • Customer focus with good communications and interpersonal skills
  • Good presentation skills and problem solving skills
  • Discipline, self-initiative, self-motivate 
  • Basic English speaking and writing
  • Shift Work is required

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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