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Data Center Customer Operations Engineer III

 

Data Center Customer Operations Engineer III

  • JR-127636
  • Singapore
  • Operations
  • Full time
Data Center Customer Operations Engineer III

Data Center Customer Operations Engineer III

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Responsibilities

Combined Opearations

  • BMS (Building Management System) - Monitor Alarm , Site Round (Check CRAC / Genset / Lighting), 1st level escalation on any incidents.

Installations

  • Racks and stacks customer equipment
  • Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets
  • Infrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh

Activity Queue / Customer Management

  • Determines work priorities from the Oracle queue and ensures adherence to all commit times
  • Supports customer satisfaction through timely and precise order execution

Testing/Troubleshooting

  • Conducts carrier circuit testing

Cross Connects

  • Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects (patch panel to patch panel patching, IDF / MDF)
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
  • Installs and test IBXLink cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

Shipment

  • Inbound / Outbound

Tape Backup

  • Scheduled request based on customer's requirement.

Documentation/Reporting

  • Maintains detailed written records of all work activity

Projects

  • Supports fulfillment of projects with direction from senior staff

Training

  • Completes all assigned training in a timely manner.

Requirements :

  • Familiar with cross-connect test equipment operation
  • Familiar with BMS and Engineering Background related to Data Center (Mechanical / Electrical)
  • IT industry certifications
  • Knowledge of splicing fiber and terminating various connectors
  • Relevant experience with: Ticketing systems; Network equipment; task tooling; cabling
  • Focused and quick thinking in high paced environments
  • Good communication skills
  • Customer-centric service focused

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.