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Data Center Customer Operations Engineer

 

Data Center Customer Operations Engineer

  • JR-129072
  • Operations
  • Full time
Data Center Customer Operations Engineer

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Responsibilities:

  • Provide Technical Support services including: Data Centre operations, equipment maintenance and service provisioning

  • Flawless deployment of all data center hardware, including rack mounting and cabling of  network and server infrastructure.
    Structured cabling of power, copper, and fiber network connections.

  • Configure and test all hardware for deployment to local and remote sites

  • Work with our data center providers and internal engineering teams to complete a turn-up process as well as troubleshooting physical server hardware and network devices  

  • Support Disaster Recovery drills and invocations

  • Install and de-install of customer cross-connections

  • Perform Smart Hands and tape backup services

  • Incident handling, problem troubleshooting and escalation to upper tier

  • Escort telco engineers to provision or troubleshoot of circuits

  • Supervise vendors for work within data center premises

  • Maintain accurate records, document all problems, and prepare reports

  • Exhibit quality workmanship on all work

  • 24x7 shift duty and emergency scheduling of work is required

  • May perform other duties as assigned

Requirements:

  • University or diploma in computer science, electrical engineering or related discipline, or have working experience in a similar role, preferably within a datacenter environment

  • Technical versatility

  • Certifications in IT industry (CCNA/CCIE/Juniper/Sun/etc.) an advantage

  • Experience in office applications, telecommunications equipment and technologies is highly preferable

  • Manage multiple concurrent interdisciplinary projects and ability to work in a team

  • Good team player, strong communication and interpersonal skills

  • Customer focus with good presentation and problem-solving skills

  • Discipline, self-initiative, self-motivate and willing to learn

  • Good command of spoken and written English and Korean

  • Able to perform 24x7 shift duty

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.