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Data Center Concierge IV

 

Data Center Concierge IV

  • JR-127670
  • Miami
  • Administration
  • Full time
Data Center Concierge IV

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 27 countries spanning five continents.   

 

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.

Responsibilities

Administration

  • Provides support to multiple datacenter facilities, on moderately difficult administrative duties.

  • Answers incoming phone calls and uses substantial knowledge of standard operating procedures to resolve.

  • Reviews and responds to moderately difficult work request systems (i.e., dispatch, updates, escalations, etc.).

  • Ensures moderately difficult administrative inquiries and issues are resolved for the facilities and customers.

  • Supports customers by coordinating visits and schedules in the data center.

  • Maintains the conference rooms and tour schedules while customers are on-site.

  • May generate purchase requisitions and coordinate with vendors for delivery and invoicing.

  • Assists with special projects, as assigned.

Customer Support

  • Educates customers on the datacenter policies and procedures, the facility and services to customers while on site.

  • Cultivates and enhances positive customer experiences when visiting the datacenters.

  • Coordinates moderately difficult customer work visits and escorts customers and/or vendors in the datacenters.

  • Ensures moderately difficult customer inquiries and issues are resolved while customers are on site.

  • Identifies potential trends in customer inquiries and uses substantial knowledge of operating procedures to make recommendations.

  • Provides substantial induction learning tours to new customers to orient them to the site; may provide coaching and mentorship to team members on customer learning tours.

  • Directs customers (via direct line) throughout the facilities, as needed.

Onsite Customer Liaison 

  • Directs and sources moderately difficult inquiries to appropriate cross-functional teams. 

  • Maintains positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request.

  • Provides back-up coverage on the inventory ordering of supplies to maintain customer facing areas in the datacenters.

  • Partners with teams in the tracking of customer shipments when on-site.

  • Uses substantial knowledge to discern customer satisfaction issues and uses judgment to solve for; if necessary escalates to proper team members/management.

Qualifications

  • Typically requires a high school diploma.

  • 2-4 years of equivalent work experience.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you. 

 

Learn more about Equinix: 

Stay connected: LinkedIn , YouTube , Facebook , Twitter  

 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.