Data Center Concierge

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities

Administration

• Provides administrative support to a datacenter facility, under supervision

• Follows standard procedures on answering incoming phone calls

• Reviews and responds to basic data center work request systems (i.e., dispatch, updates, etc.)

• Supports customers by coordinating visits and schedules; assists with basic routine inquiries and issues

• Keeps routine records of activities within the datacenter, including: circuit inventories, installed power inventories and labor hours expended

• Coordinates activities with the Equinix Response Center (ERC), as needed

• May generate purchase requisitions and coordinate with vendors for delivery and invoicing

Customer Support

• Communicates basic operating datacenter procedures to customers on-site and builds positive customer relationships

• Coordinates basic customer work visits with security and escorts customers and/or vendors, within a reasonable vicinity, as required

• Assists with tracking, following-up, and reporting on basic customer inquiries and issues while customers are on-site

• Addresses basic work visit ticket in the system

• While under close supervision, provides basic induction learning tours to new customers to orient them to the site

Onsite Customer Liaison 

• Supports the coordination of tasks to the appropriate cross-functional teams

• Builds positive business relationships with local vendors in support of customer's administrative needs; provides information about local vendors to customers upon request

• Sends customer's datacenter templates by phone, e-mail and/or printouts

• Maintains customer care areas/conference rooms for cleanliness and fully stocking amenities, as required

• Partners with teams in the tracking of customer shipments when on-site

• Uses acquiring knowledge to discern customer satisfaction matters, and escalates as appropriate

Qualifications

• Typically requires a high school diploma and proven experience

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.