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Customer Success Manager

 

Customer Success Manager

  • JR-120424
  • Warsaw
  • Customer Success
  • Full time
Customer Success Manager

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

 A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

 

For our team in the UK we are looking for a motivated, customer focused and team orientated Customer Success Manager.

Responsibilities

Provide best in class support through the evaluation of customer loyalty and oversight of regional customers. Typically manages a larger number of smaller sized accounts within a moderate scope. Works independently and receives instructions on new assignments.

  • Onboard / Educate customers to bring to bear Equinix policies and procedures, customer facing support and ordering systems

  • Develop and maintain expertise on products and services

  • Find opportunities to solve customer business requirements by using Equinix’s products & services

  • Work cross functionally on new and existing customer installations to deliver services in the agreed upon timeframe

  • Find opportunities to drive and support a globally consistent customer experience

  • Assemble success plans through understanding customer’s goals and objectives

  • Responsible for owning and resolving a wide range of standard and non-standard customer requests and account issues

  • Conduct customer meetings and gather insight by driving meaningful dialogue

  • Understand the value of cross functional relationships and demonstrate them in the right way to drive ongoing improvements

  • Act as the customer advocate with thoughtful and creative balance between customer and business needs

  • Identify risk, opportunity and use good judgment for when to raise visibility

  • Keep pulse of the customer and identify risk

  • May participate in projects and initiatives that drive overall improvements

Qualifications

  • Degree level qualification, preferably in a technical subject, or equivalent experience

  • Proven track record in building positive relationships with customers

  • Experience in a technical industry; preferably IT, telecommunications or data centers

  • Collaborative personality and able to build strong personal relationships

  • Highly organized, with attention to detail and a dedication to resolving issues

  • Calm and effective under pressure; Able to remain professionalism in high stress situations

  • Embraces change

  • Technical aptitude and understanding of the technical service industry preferred

  • Able to interact with all levels of internal and external clients

  • Requires strong analysis, judgment, negotiation and problem solving skills

  • Flexible attitude in accepting unique and non-standard solutions

What we Offer

  • Competitive Salary

  • Employee Stock Purchase Plan

  • Company events

  • Company pension and capital forming benefits

  • Excellent growth and advancement opportunities

  • Laptop and mobile phone

  • Employee Referral Scheme

  • Annual Bonus

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.