Person, Clothing, Face, Female, Sleeve, Woman, People, Long Sleeve, Portrait, Smile

Customer Success Manager

 

Customer Success Manager

  • JR-120716
  • Warsaw
  • Customer Success
  • Full time
Customer Success Manager

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

 A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

We are looking for a motivated, fast learner to support our Customer Success Management team in Warsaw.

In this position you would provide best in class support  through the evaluation of customer loyalty and oversight of regional customers. Typically manages smaller sized accounts within a limited scope and receives support from management. 

Responsibilities

  • Onboard / Educate customers to bring to bear Equinix policies and procedures, customer facing support and ordering systems

  • Develop and maintain expertise on products and services

  • Find opportunities to solve customer business requirements by using Equinix’s products & services

  • Work cross functionally on new and existing customer installations to deliver services in the agreed upon timeframe

  • Find opportunities to drive and support a globally consistent customer experience

  • Assemble success plans through understanding customer’s goals and objectives

  • Understand the value of cross functional relationships and demonstrate them in the right way to drive ongoing improvements

  • Keep pulse of the customer and identify risk

  • May participate in projects and initiatives that drive overall improvements

Qualifications

  • Degree level qualification, preferably in a technical subject, or equivalent experience

  • Collaborative personality and able to build strong personal relationships

  • Highly organized, with attention to detail and a dedication to resolving issues

  • Calm and effective under pressure; Able to remain professionalism in high stress situations

  • Embraces change

  • Technical aptitude and understanding of the technical service industry preferred

  • Able to interact with all levels of internal and external clients

  • Requires strong analysis, judgment, negotiation and problem solving skills

What we Offer

  • Competitive Salary

  • Employee Stock Purchase Plan

  • Company events

  • Company pension and capital forming benefits

  • Excellent growth and advancement opportunities

  • Laptop and mobile phone

  • Employee Referral Scheme

  • Annual Bonus

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Know someone who would be great for this job? Let them know here!

Fill in your details 

Not You?

Thank you

People Also Viewed

Senior Construction Project Manager

Regular JR-121054 Secaucus New Jersey United States Secaucus Construction Project Management Construction B5
Senior Construction Project ManagerEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bri...

Sr. Manager, Product Security

Regular JR-121262 Sunnyvale California United States Sunnyvale Product Software Architecture and Engineering Product M3
Sr. Manager, Product SecurityEquinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring toge...

Senior Solutions Architect (Full-stack & Cloud)

Regular JR-118495 Frisco Texas United States Frisco Enterprise Software Architecture and Engineering Information Technology T4
Senior Solutions Architect (Full-stack & Cloud)Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to s...

Techniker (m/w/d) für den operativen Rechenzentrumsbetrieb

Regular JR-121176 Munich Germany Munich IBX Technician Operations O3
Techniker (m/w/d) für den operativen RechenzentrumsbetriebArbeiten, wo das Internet zu Hause ist…Equinix verbindet weltweit mehr als 10.000 Unternehmen über eigene Hochleistungs-Rechenzentren und dem weltweit größten neutralen Netzwerkangebot. Als...

Estágio em Ciência de Dados

Intern JR-121125 Rio de Janeiro. Sao Paulo Rio de Janeiro. São Paulo Brazil Rio de Janeiro. Sao Paulo Intern Interns and Apprentices S1
Estágio em Ciência de Dados A Equinix é a empresa global de infraestrutura digital, operando mais de 200 data centers em todo o mundo e fornecendo interconexões para todas as principais nuvens e redes. As empresas precisam de um lugar para simplif...

Manager, Commercial Solutions - Equinix Metal

Regular JR-118661 Redwood City California United States Redwood City Global Service Desk Customer Success M2
Manager, Commercial Solutions - Equinix MetalEquinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplif...

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.