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Customer Success Advisor (German-speaking)

 

Customer Success Advisor (German-speaking)

  • JR-122335
  • Warsaw
  • Customer Success
  • Full time
Customer Success Advisor (German-speaking)

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. This is foundational to our core values as a company and is vital to our success.

We are looking for a motivated, fast learner to support our Customer Success Management team in Warsaw.

In this position you would provide best in class support through the evaluation of customer loyalty and oversight of regional customers. Typically manages smaller sized accounts within a limited scope and receives support from management.

Responsibilities

  • Onboard / Educate customers to bring to bear Equinix policies and procedures, customer facing support and ordering systems
  • Develop and maintain expertise on products and services
  • Find opportunities to solve customer business requirements by using Equinix’s products & services
  • Work cross functionally on new and existing customer installations to deliver services in the agreed upon timeframe
  • Find opportunities to drive and support a globally consistent customer experience
  • Assemble success plans through understanding customer’s goals and objectives
  • Responsible for owning and resolving a wide range of standard and non-standard customer requests and account issues
  • Conduct customer meetings and gather insight by driving meaningful dialogue
  • Understand the value of cross functional relationships and demonstrate them in the right way to drive ongoing improvements
  • Act as the customer advocate with thoughtful and creative balance between customer and business needs
  • Identify risk, opportunity and use good judgment for when to raise visibility
  • Keep pulse of the customer and identify risk
  • May participate in projects and initiatives that drive overall improvements

Qualifications

  • Collaborative personality and able to build strong personal relationships.
  • Highly organized, with attention to detail and a dedication to resolving issues.
  • Calm and effective under pressure. Able to remain professional in high stress situations.
  • Able to plan, execute and manage high volumes of work.
  • Embraces change.
  • Very strong written and verbal German and English - communication skills are essential.
  • Requires judgment and problem solving skills.
  • Technical aptitude and broad understanding of the technical service industry preferred.
  • A good command of any other European language (preferably Italian, Spanish or French) would be highly beneficial

What we Offer?

  • Competitive Salary
  • Employee Stock Purchase Plan
  • Company events
  • Company pension and capital forming benefits
  • Excellent growth and advancement opportunities
  • Laptop and mobile phone
  • Employee Referral Scheme
  • Annual Bonus

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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