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Customer Service Assistant

 

Customer Service Assistant

  • JR-126586
  • Manchester
  • Operations
  • Full time
Customer Service Assistant



Equinix is the world’s digital infrastructure company, operating 200+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 75+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, working as part of a close-knit team maintaining critical facilities infrastructure within our data centres to keep the world’s global companies online.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Operations Support Associate

To provide comprehensive administration and support to UK Operations in the management of operational activities ensuring the provision of excellent customer service.

Responsibilities:

Customer Reporting: -

  • To provide Customer Reports as part of any contractual obligations including:
    • Access to customer areas
    • Monthly kWh power usage

Procurement & Invoice Management: -

  • Procurement of stock items in conjunction with UK Operations including creating and following up on Purchase Order Requisitions (POR’s) approvals, expediting deliveries and checking validity of invoices
  • Reconciling our Aged Analysis report

Supplier and Maintenance Management: -

  • Management of Supplier Contracts ensuring that renewals/terminations occur within the correct time frame

Training: -

  • Handles logistics for training rollouts
  • Provide support training related activities

Project Management: -

  • Works on assigned project activities

Health & Safety: -

  • Ensure compliance to all H&S policies in all areas. Liaise with the Technical Facilities team in the development and communication of safe systems of work for Operational Staff

Quality: -

  • To follow best working practices.  Ensure all Operational procedures in accordance with the Quality Management system are strictly adhered to, escalating any issues as required

Requirements/ Qualifications:

  • Demonstrates excellent attention to detail and able to analyse data from various sources
  • Excellent communication (verbal and written) and interpersonal skills
  • Structured/ organised approach to work
  • Good working knowledge of the Microsoft Office Suite applications (Word, Excel, PowerPoint etc.)
  • Experienced in using Siebel and Coupa.

What we'll be offering:

  • Competitive salary
  • 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)
  • Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage and Gymflex Membership
  • Investment: Employee Stock Purchase Plan and Company Pension Plan
  • Travel: Cycle to Work Scheme and Annual Season Ticket Loan
  • Industry Accredited Qualification
  • Excellent growth and advancement opportunities

Data show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Equinix and have found a role that challenges you, please don’t let your reservations hold you back!

At Equinix, we believe that our culture and values are at the heart of our success and it’s our authentic, humble, and dedicated people who create the Magic of Equinix. We know we are only as successful as our people, so strive to offer a supportive and progressive working environment where we actively promote learning and development so our people can grow their careers with us.

Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. We actively champion diversity with a series of networks including Black Connect, Equinix Women’s Leadership Network, and Pride Connect.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.