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Customer Service Agent (m/w) German Speaking

 

Customer Service Agent (m/w) German Speaking

  • JR-123821
  • Frankfurt
  • Customer Success
  • Full time
Customer Service Agent (m/w) German Speaking

Working where the Internet is at home Equinix connects more than 9,000 companies worldwide with partners and customers via its high-performance datacentres with the world's largest network offering.

As the global market leader, we operate 200 datacentres in key business locations on five continents, which enable our customers to take advantage of new business opportunities and to further develop their IT and cloud strategies.

Part of the Global Service Desk team, as an Agent you provide support by addressing our customer requests, inquiries, and/or questions through email, phone, or live chat.

With a focus towards out German speaking customer, a good level of English language skills is essential

Responsibilities include;

Customer Support
Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
May provide support in 1 or more languages
Works on tasks outside of the queue as assigned by management

Process (Improvement/ Development/ Management/ Documentation)
Consumers of process documentation
Responsible for alerting team leads and managers for discrepancies
May make recommendations for process improvement

Business Systems
Develops knowledge of and learns business systems (e.g., Siebel , CSC, ECP) within the GSD
Recognizes and escalates when standard processes are not functioning correctly

High level of commitment and a customer-oriented attitude round off your profile from willingness to work shifts (24 * 7) with appropriate supplements for Sunday / holiday / night work, in turn we offer you great colleagues and a corporate culture in which it is fun to bring strength and initiative. Take your career and hand and shape your future with us.

Does this sound like your next career move? Are you passionate about joining the family?

Click apply now!

You can also check out our YouTube page to find out more about us: https://www.youtube.com/channel/UC9xshmMk-FKjqKCLOKklQQw

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disabilities.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.