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Customer Service Agent (m/w) Dutch Speaking

 

Customer Service Agent (m/w) Dutch Speaking

  • JR-128091
  • Frankfurt
  • Customer Success
  • Full time
Customer Service Agent (m/w) Dutch Speaking

Who are we?

Equinix is the world’s digital infrastructure company, operating 220+ data centers across the globe and providing interconnections to all the key clouds and networks. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 1,800+ networks and 2,900+ cloud and IT service providers in 26 countries spanning five continents. In 2021 Equinix became a Fortune 500 company.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. That is foundational to our core values as a company and is vital to our success.

Job Description

As the global market leader, we operate 220+data centres in key business locations on five continents, which enable our customers to take advantage of new business opportunities and to further develop their IT and cloud strategies.

Part of the Global Service Desk team, you provide support by addressing our customer requests, inquiries, and/or questions through email, phone, or live chat.

With a focus towards our Dutch-speaking customers, a good level of Dutch language skills is essential

Responsibilities include;

Customer Support

Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company

May provide support in 1 or more languages

Works on tasks outside of the queue as assigned by management

Process (Improvement/ Development/ Management/ Documentation)

Consumers of process documentation

Responsible for alerting team leads and managers for discrepancies

May make recommendations for process improvement

Business Systems

Develops knowledge of and learns business systems (e.g., Siebel , CSC, ECP) within the GSD

Recognizes and escalates when standard processes are not functioning correctly

High level of commitment and a customer focused attitude round off your profile from willingness to work shifts (24 * 7) with appropriate supplements for Sunday / holiday / night work, in turn we offer you great colleagues and a culture in which it is fun to bring strength and initiative. Take your career and hand and shape your future with us.

Does this sound like your next career move? Are you passionate about joining the family?

Click apply now!

You can also check out our YouTube page to find out more about us: https://www.youtube.com/channel/UC9xshmMk-FKjqKCLOKklQQw

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disabilities.

h disabilities.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.