Person, Clothing, Face, Female, Sleeve, Woman, People, Long Sleeve, Portrait, Smile

Customer Project Manager, Deployment (Customer Success)

 

Customer Project Manager, Deployment (Customer Success)

  • JR-123811
  • Hong Kong
  • Singapore
  • Project and Program Management
  • Full time
Customer Project Manager, Deployment (Customer Success)

Who are we? 

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Summary:

The Customer Project Manager (CPM) position is pivotal in the delivery of services to Equinix clients. The CPM is responsible for completing customer implementation projects through to completion with high customer satisfaction. The CPM drives collaboration with customer and internal cross functional teams to manage infrastructure implementations to meet requirements timely and efficiently. The CPM serves as the primary point of contact throughout the project and acts as the customer advocate, responsible for the overall satisfaction at the completion of every project.

Job Details

The CPM will manage deployments /or complex and sometimes multi-regional customer deployments and will be expected to effectively engage internal stakeholders and be comfortable holding them accountable for completion of their tasks. The CPM will be expected to work generally independently on escalations and issue resolution for customers. This position will be responsible for, but not limited to, the following specific duties:

  • Managing new and existing customer installations, working cross-functionally to deliver defined services in the agreed upon timeframe and according to client expectations.
  • Developing deployment schedules and plans and implementing according to those plans through to completion.
  • Communicating timely, clear updates, risk assessment and issue resolutions to clients.
  • Proactively identify project risks and develop risk mitigation plans to keep projects on schedule.
  • Coordinating internal stakeholder teams, sometimes with multi-regional members, and holding them accountable for task completion.
  • Resolving standard and non-standard customer requests and issues related to their deployments.
  • Customer satisfaction on completion measured via surveys and other methodology.
  • Conducting regularly scheduled customer meetings and internal stakeholder meetings.
  • Demonstration of proper and prescribed use of Equinix systems, tools and processes (e.g. case management, ticketing system, etc.)
  • Demonstration of a moderate level of technical knowledge of IBXs and customer requirements.
  • Developing and maintaining knowledge on Equinix products and services.

Requirement

Must have:
•    Minimum 2 years of project or customer implementations with high customer satisfaction.
•    Be able to articulate and write in English and Chinese. Knowledge of 3rd language will be an advantage.
•    Minimum of 2 years of experience in a customer success role
•    Experience in a technical industry; preferably telecommunications or Data centers.

Nice to have:
•    Degree level qualification, preferably in a technical subject, or equivalent experience.
•    Project management certifications preferred.

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Know someone who would be great for this job? Let them know here!

Fill in your details 

Not You?

Thank you

People Also Viewed

Senior Data Center Technician IV

Regular JR-124505 Santa Clara California United States Santa Clara IBX Technician Operations O4
Senior Data Center Technician IV Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring...

Data Center Warehouse Specialist III

Regular JR-124442 Dallas Texas United States Dallas IBX Warehouse Support Operations S3
Data Center Warehouse Specialist III Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and b...

Tax Analyst

Regular JR-124452 Redwood City. Frisco California. Texas United States Redwood City. Frisco Tax Finance B2
Tax Analyst Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmente...

Recruiter (Contract)

Regular JR-120150 Burnaby. Toronto. Phoenix. Chicago. Seattle British Columbia. Ontario. Arizona. Illinois. Washington Canada. United States Burnaby. Toronto. Phoenix. Chicago. Seattle Talent Acquisition Human Resources B3
Recruiter (Contract) Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fr...

InfoSec Governance, Risk, and Compliance Intern

Intern JR-124324 Redwood City California United States Redwood City Intern Interns and Apprentices S1
InfoSec Governance, Risk, and Compliance Intern Who we are  Equinix is the world’s digital infrastructure company—and Forbes has named us one of the Fastest-Growing Technology Companies in America. We fast-track our customers’ digital advantage—a...

Customer Success Manager - Global Accounts

Regular JR-124454 Querétaro Mexico Querétaro Customer Success Management Customer Success B3
Customer Success Manager - Global Accounts Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify...

Apply Now

Sign in with LinkedIn
Autofill my information with LinkedIn
Alert me about jobs like this

Not You?

You're now being redirected to the application website

Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.