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Customer Project Manager 2

 

Customer Project Manager 2

  • JR-122810
  • Toronto
  • Project and Program Management
  • Full time
Customer Project Manager 2

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: Develops and delivers projects (including developing project plans/task lists) and identifies stakeholders' needs.

Responsibilities

Planning

  • Develops project plan/task list using an appropriate planning tool, across a number of functional teams working with information and direction obtained from more experienced colleagues on tasks and activities


Stakeholder Management

  • Awareness of key stakeholders across functional areas, and is able to map out stakeholder lists

  • With guidance able to identify the needs of stakeholders to keep them informed


Communications

  • Communicates with a broader group of stakeholders beyond the project team

  • The communication tools and templates used (i.e. emails, status reports) require approval and feedback from more senior colleagues


Risk Management

  • Captures a list of project risks, issues, assumptions and dependencies for their project

  • May require support to manage risks effectively


Project/Program Delivery

  • Develops and delivers projects for their functional team, and may support on cross functional projects


Resource Management (people, finances etc.)

  • Produces schedules of activities based on peoples availability and able to identify problems which may require escalation


Customer Care (For employees working in Customer Care and Experience):

  • Manages mid-level complexity customer deployments

  • Creates and communicates with customers simple project plans for standard project milestones

  • Has a general technical knowledge of Equinix products/processes

  • Manages activities of cross-functional groups to ensure commitments are met

  • Handles mid-level escalations independently (manager-assisted otherwise)

  • Resolves standard issues independently (complex with manager assistance)

Qualifications

  • 1+ years experience. 3+ years highly preferred.

  • Diploma to a Bachelor's Degree preferred

  • Prince2 Foundation certification preferred

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.