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Customer Project Analyst

 

Customer Project Analyst

  • JR-128297
  • Santiago
  • Bogotá
  • Project and Program Management
  • Full time
Customer Project Analyst

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 1,800+ networks and 2,900+ cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.  

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  


What you will be doing

· Plans through collaboration across functional teams to create simple business cases and independently collate project plans with an appropriate planning tool
· Maps out stakeholder lists, consult on stakeholder requirements and pro-actively manage stakeholders needs and seek feedback
· Escalating only to resolve complex stakeholder issues
· Works with a number of stakeholders that may include regional/global stakeholders
· Recommends and agrees the level of communications appropriate for the project/program being delivered across functions with key stakeholders
· Uses consistent tools and templates and requires minimal feedback on messages delivered to audiences
· Risk and issue management, planning and responses are identified at an appropriate level for the project complexity and risk management
· Captures risks and proactively puts plans in place to mitigate exposure to risks
· Is responsible for the delivery of projects across multiple functional groups
· Produces resource/cost plans and estimates
· Tracks costs to plan, and manages changes to plans
· With support will remediate issues with external suppliers and contractors
· Manages complex customer deployments involving cross-functional teams, sometimes multi-site and multi-regional
· Creates and communicates with customers using detailed project plans with unique milestones and overall deployment schedules
· Engages and directs cross-functional internal stakeholders on project team and holds them accountable for meeting commitments
· Has a fundamental technical knowledge of all Equinix products/processes
· Resolves issues and escalations independently (manager-assisted at executive level)
 

What you should have

· 3+ years experience preferred
· Diploma to a Bachelor's Degree preferred
· Advanced English preferred

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.