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Customer Operations Technician II

 

Customer Operations Technician II

  • JR-128883
  • Dublin
  • Operations
  • Full time
Customer Operations Technician II

Equinix is the world’s digital infrastructure company, operating 240+ data centres across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering outstanding service to our data centre customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary:

Conducts circuit maintenance, installations, and advanced testing.

What you’ll be doing:

Installations

  • Racks and stacks customer equipment
  • Installs intra-cage fiber tray, ladder rack, customer equipment and cabinets
  • Infrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash mesh

Queue Management

  • Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing/Troubleshooting

  • Conducts carrier circuit testing

Cross Connects

  • Installs/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
  • Installs and test IBXLink cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)

Documentation/Reporting

  • Maintains detailed written records of all work activity

Projects

  • Supports fulfillment of projects with direction from senior staff

Training

  • Completes all assigned training in a timely manner

Customer Management

  • Supports customer satisfaction through timely and precise order execution


What we’ll expect from you:

  • 1+ years experience
  • High School Diploma
  • BERT and SONET test equipment

What we'll be offering:

  • Comprehensive and market-competitive remuneration package
  • Permanent Health Insurance (PHI)
  • Excellent growth and advancement opportunities
  • Internal training/development hub with continuous formative plans available to all
  • An inclusive, balanced and friendly culture with our embedded ethos in which to strive on
  • You are entitled to 23 days (for shift worker 16 days (12 Hours) holiday calculated on a pro-rata basis) paid leave in each year in addition to any public holidays. This includes two company days, Good Friday and the day after St Stephen’s day.
  • Employee Assistance Programme (EAP)

Data show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Equinix and have found a role that challenges you, please don’t let your reservations hold you back!

Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.