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Customer Operations Engineer IV

 

Customer Operations Engineer IV

  • JR-126436
  • Alexandria
  • Operations
  • Full time
Customer Operations Engineer IV

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:

This role will suit a mid-level/senior Data Centre or IT professional looking to take the next step in their career and build on previous success.

You will lead from the front and help deliver for our customer base across government, defence and commercial clients.

This is a newly created role due to an internal promotion, and Equinix are strong advocates for career nurturing and progression.

Responsibilities

Installations

  • Racks and stacks customer equipment
  • Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
  • Installs circuits requiring advanced fiber terminations

Queue Management

  • Determines work priorities from the Oracle queue and ensures adherence to all commit times

Testing/Troubleshooting

  • Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.
  • Works with customers to troubleshoot issues

Cross Connects

  • Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
  • Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)

Documentation/Reporting

  • Maintains detailed written records of all work activity

Projects

  • Designs and leads cage / infrastructure modification projects

Training

  • Completes all assigned training in a timely manner

Customer Management

  • Supports customer satisfaction through timely and precise order execution

This is an opportunity, as critical member of our team, for you to leave your mark in an organisation that is growing quickly and still runs with a pioneer spirit. Not forgetting of course, a competitive salary and exceptional secondary benefits for you to enjoy.

Qualifications

  • 2+ years experience
  • Previous or current experience in a data centre or IT support role
  • Ideally TAFE or Degree qualified in related courses
  • Experience supervising or training colleagues

Benefits:

  • Healthcare and shift allowances, annual bonus included in salary package
  • Clear and defined progression plan within your current or wider teams
  • Join a market leader in a rewarding role making a difference everyday

Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.