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Customer Operations Engineer II

 

Customer Operations Engineer II

  • JR-130829
  • Sydney
  • Operations
  • Full time
Customer Operations Engineer II

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

Job Summary

As a Data Centre Technician, you will be part of a team that is at the core of our Equinix Operations department, providing 7/24/365 support to the Data Centre and conducting circuit maintenance, installations and advanced testing. You will also be responsible for the daily upkeep and operation readiness of Equinix’s data centre environment.

Responsibilities

  • Installation, termination, testing and labeling of all cross-connects (CAT6, Fibre, MDF phone line) in the Data Centre

  • Perform remote hand services for customers

  • Troubleshooting circuits with use of OTDR and BERT Equipment

  • Hardware installation including: shelves, power strips, rails, cable management, and customer equipment

  • Report current status via the ticketing system, shift reports, and email

  • Manage multiple concurrent interdisciplinary projects and ability to work in a team

  • Exhibit quality workmanship on all work and maintain collocation space cleanliness

  • May perform other duties as assigned

  • Completes all assigned training in a timely manner

  • Supports customer satisfaction through timely and precise orders


Qualifications

  • Advanced written and verbal English skills.

  • Excellent interpersonal communication skills.

  • Positive attitude who enjoys working in a team

  • Ability to perform manual handling, climb ladders and lift 25 kilos

  • Must be flexible to work shifts including nights, weekends and public holidays.

  • IT or Telecommunication qualification – degree or diploma preferred

  • This is an entry level role where we accept new to career and graduates

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

View additional Equal Employment Opportunity information here.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.