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Customer Operations Engineer - Entry Level

 

Customer Operations Engineer - Entry Level

  • JR-125933
  • East Perth
  • Shenton Park
  • Operations
  • Full time
Customer Operations Engineer - Entry Level

Are you passionate about technology? Want to kick start your career within a leading global organisation? Our hands-on role as a Data Centre Technician might be the role for you.

Who are we?

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

About the role

Excellent entry level Customer Operations Engineer opportunity, you will be part of a team that is at the core of our Equinix Operations department, providing 7/24/365 support to the Data Center and conducting circuit maintenance, installations and advanced testing. You will also be responsible for the daily upkeep and operation readiness of the Equinix Data Center environment. Full training provided.

  • Provide Technical Support services including: Data Center operations, equipment maintenance and service provisioning

  • Support Disaster Recovery drills and invocation.

  • Install and de-install of customer cross-connections

  • Perform Smart Hands and tape backup Services

  • Installs ladder racks and fiber raceways

  • Reporting facility alarm

  • Incident handling, problem troubleshooting and escalation to upper tier

  • Supervise vendors for work within data center premises.

  • Maintain accurate records, document all problems, and prepare reports

About you

  • Holds full working rights and has ability to obtain Australian security clearance

  • This is an entry level role therefore no prior experience required, although some exposure to customer service would be a plus

  • Real passion for technology

  • High level computer skills including use of Microsoft Office suite of products

  • Excellent communications skills, both advanced written and verbal English skills

  • Strong Customer Service Skills

  • Ability to work effectively as part of a team is essential

  • Has a ‘can do’ attitude and approach to work

  • Adaptable, flexible

  • Strong attention to detail and customer service focus.

  • Ability to learn fast and work autonomously.

  • Ability to juggle multiple priorities and be a self-starter attitude

  • May be required to lift 16kg unassisted, climb ladders and work with various equipment including hand tools (side cutters, screw drivers), pallet jack and pedestrian forklift

  • 24x7 shift duty and emergency scheduling of work is required

  • Real passion for technology.

  • We accept grads and new to career

Are you interested? Click apply now!

You can also check out our YouTube page to find out more about us: https://www.youtube.com/channel/UC9xshmMk-FKjqKCLOKklQQw

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disabilities.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.