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Contract Manager

 

Contract Manager

  • JR-121113
  • London
  • Legal
  • Full time
Contract Manager

About Equinix

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

The Role

The Contracts Manager drafts and reviews Customer contract requests, develops contract templates, and coordinates with cross-functional stakeholders as needed.

Responsibilities

Negotiation

  • Drafts and reviews Customer requests to ensure that the customer agreements properly reflect the Customer and Equinix's position and are approved for Sales in a timely fashion
  • Works closely with Sales, Sales Operations and Sales Engineers or Customer Service Managers on customer agreements
  • Provides contract interpretation guidance
  • Evaluates legal requests/contracts issues to ensure compliance to company policy and other requirements and notifies the appropriate parties of any non-compliance
  • Conducts additional contract research and interpretation, and, together with Analyst research findings, provides guidance on day-to-day issues, including transactional and non-transactional matters
  • Assists in drafting and revising form agreements
  • Drafts and reviews Customer requests for "non-standard" language on Customer agreements to ensure that the documents properly reflect the Customer and Equinix's position, escalating when necessary
  • Drafts, reviews, and negotiates Customer Contracts (including Master Country Agreement, Global Terms & Conditions, Pricing Agreements), utilizing his/her own legal acumen and or in combination with the pre-approved modifications (PAMS), to ensure contracts properly protect Equinix and are approved for the Sales or other business departments
  • rafts, reviews, and negotiates Customer Contracts that do not conform to PAMS to ensure contracts properly protect Equinix and are internally approved, in accordance with department processes, collaborating with more senior team members as needed
  • Reviews Orders from Contract Analysts that require additional negotiation or language adjustments (e.g., manual orders, order amendments, replacement orders)
  • Drafts and reviews changes from Contracts Analysts regarding Non-Disclosure Agreements and Novation Agreements
  • Collaborates with various Equinix departments (e.g., Sales, Operations, Finance, product management, and insurance) to develop potential solutions for customer requests, seeking approvals within Equinix guidelines
  • Assists Bid Management to analyzes customer requests for information (e.g., RFQs, RFPs, and RFIs), advises commercial leaders on how best to respond, and drafts responses to ensure quick, accurate, and comprehensive responses


Customer Lifecycle Management Tasks

  • Prioritizes work based on deal size and complexity to generate the most sales and profit for the company
  • Responsible for monitoring of general contract requests and handling of specific customer requested language


Tracking

  • Monitors the general contract queue (requests and status), including delegation of projects
  • Supports Sales by retrieval of customer contracts and providing deal status


Customer Contracts Administration

  • Assists with general contract administration, including but not limited to data entry, reporting, and filing
  • Completes customer contract administrative tasks, including but not limited to review of early contract termination, notations, price increases, renewals, amendments and customer rights to ensure changes are properly documented
  • Ensures proper approvals for contract execution/process are obtained and valid
  • Provides contract interpretation guidance to Customer Contracts Administrators
  • Drafts straightforward letters to customers
  • Performs other non-Customer Contracts related tasks such as discovery support, litigation assistance and project based research and drafting (i.e., Product Descriptions or Channel Engagement Team)
  • Provides general administrative support for systems used by the Contracts team, including but not limited to the Apttus contract management system, SharePoint, SFDC, etc.
  • Drafts non-standard customer correspondence


Process Management

  • Champions contract policy and procedure revision and improvement, including the creation of templates and playbooks under the supervision of attorneys
  • Develops and implements appropriate contract templates, language and procedures, including identifying opportunities to streamline processes regarding the development, negotiation and execution of commercial contracts
  • Stays abreast of internal and external changes and evolutions, including Equinix business strategies, goals and objectives, market and industry trends, as well as legal and regulatory developments and requirements
  • Assists in developing and disseminating Contract department's processes

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.