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Business Systems Analyst

 

Business Systems Analyst

  • JR-122667
  • Toronto
  • Information Technology
  • Full time
Business Systems Analyst

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Job Summary: Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.

Responsibilities

Business Requirements Analysis

  • Perform business and systems analysis work, root cause analysis and provide forward thinking, long term technical solutions; conduct requirements gathering/analysis following Agile methodology.

  • A strong focus on understanding and solving for core issues in broader context, by investigating stated requirements.


Process Modeling and Design

  • Engage with product owners at a strategic level to frame what we need to build and how to get there.

  • Collaborate with user researchers to define and conduct user research to truly understand our customers and users’ goals and needs.

  • Work with UX designers, Business stakeholders and Engineering teams to review wireframes, prototypes to ensure UX Designs meet requirements.


Functional Design Solution

  • Perform impact analysis of the current business process, understand best practices, identify gaps, define future state system process flow.

  • Works with engineering to develop functional designs for applications, integrations with third party products and conversions.

  • Improves systems and processes by studying current practices and designing modifications.

  • Advises on solutions prepared by peers or supporting team, and champions good design practices.

Stakeholder Management

  • Guides stakeholders through phases of requirements definition, development, and UAT.

  • Interacts regularly with senior management level stakeholders and demonstrates value from realized projects.

  • Identify project risks, provide visibility & help mitigate risk factors.


Testing & Documentation

  • Contribute to the definition of user acceptance test scenarios and participate in User Acceptance testing during sprints and release preparation as needed.

  • Coordinates defects clarification, triage, and coordinate resolution with engineering teams.

  • Assists team in high-level and business-audience documentation.

Implementation Analysis

  • Gathers metrics to assess effectiveness of implemented solution to suggest improvements

  • Prepares management communications and gathers stakeholder feedback for recommendations

  • Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve.


Qualifications

  • 1-3 years of experience working as a Business Systems Analyst in all phases of the software development process – including requirements gathering, design, implementation, release, and maintenance.

  • BS degree in Computer Science, Software Engineering, or other technical discipline or equivalent work experience is preferred.

  • Exhibits keen interest and experience in working with evolving business models in a large scale, complex, transformational program.

  • Familiarity with Order Fulfillment Systems in Telecom or Data Center Industry is preferred.

  • Proven experience working in Agile software development lifecycle.

Soft Skills

  • Exceptional problem solver who is comfortable finding and pushing solutions beyond the status quo.

  • Strong sense of personal ownership in the quality and effectiveness of delivered solutions.

  • Ability to realistically balance scope and requirements against timelines.

  • Capability to autonomously make effective decisions and pursue tasks based on project scope and vision.

  • Interest in developing an understanding of relevant technical subject matter that ensures a solid foundation for collaborating on solutions.

  • Ability to build relationships, influence key decision-makers, and collaborate on a cross-functional team comprised of diverse personalities, skill sets, and levels of experience.

  • Strong team player who can bridge gaps across Business Groups and work effectively with teams and stakeholders to establish and accomplish business objectives.

  • Exceptional ability to gather, organize and evaluate any information or data needed as input from stakeholders and development team to determine requirements and specifications.

  • Effective communicator that works well in a collaborative team setting.

  • Excellent written and verbal communication skills, and exceptional emotional intelligence.

At Equinix, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #IamSafeIBelongIMatter culture transcends and informs all we do. In alignment with our culture, as well as our status as a U.S. federal contractor, as of December 8, 2021, Equinix will be mandating all US-based employees to be fully vaccinated for COVID-19. If you are unable to get a vaccine due to a medical condition, or sincerely held religious belief, Equinix will consider exemption requests as an accommodation.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.