Business Systems Analyst - Quoting

Business Systems Analyst - Quoting

Who are we? 

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success

Job Summary:
Partners with relevant functional teams to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with relevant business groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion.

Responsibilities
Business Requirements Analysis

• Partners with business stakeholders to analyze, define and document business requirements for defined-scope enhancements, typically pertaining to a specific functional areas

Process Modeling and Design

• Partners with business stakeholders to analyze, define and document business process models for defined-scope enhancements, typically pertaining to a specific functional areas, using industry standard modeling techniques

Stakeholder Management

• Manages stakeholder expectations, inputs and communications directly or via project manager, depending on project scope
• Guides business and project delivery stakeholders through IT process and obtains relevant participation

Solution Design

• Responsible for designing and documenting solutions within own track
• Interacts with other track BSAs
• Is an expert in the supported functional track
• Is able to vet data models, technical designs and drive best practices

Documentation

• Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts

Functional Design

• Develops functional designs for specific functional areas for major enhancements or projects
• Owns and evangelizes functional designs across cross functional groups
• Ensures that functional designs meet business needs and are in line with the solution design
• Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

Architecture

• N/A

Testing & Test Design

• Owns specific modules in the application and develops test cases based on requirements and technical design
• Defines test strategy and execution approach to test specific module of an application
• Coordinates with stakeholders and obtains relevant signoffs
• Clarifies defects, triage and coordinate resolution with engineering teams

Project Management

• Manages enhancement and project releases for specific modules
• Ensures delivery meets release goals

System Configurations

• Develops mastery in configurations of specific module/modules of an application
• Brings in best practices by keeping up-to-date with the technology and vendor products
• Documents configurations for future use and training

Day to Day Support (Production Support)

• Supports first level resources
• Triages and troubleshoots issues
• Works with various functions within GTS to ensure RCA is complete and SLAs are met

Training and Change Management

• Works directly with functional SMEs and management team to coordinate SME training requirements and execution
• Communicates status against key support issues

Vendor Management

• Ensures vendor resources have appropriate workspace, system access, and tools
• Manages / leads individual consulting resources as assigned
• Understands vendor roadmaps
• Manages feedback and escalations, negotiation, contract renewals
• Conducts limited-scope vendor negotiations
• Provides status against plans and escalates issues

Vendor & Application Technology Evaluation

• Supports creation of vendor and application technology evaluation plans and presentations
• May conduct research, pilot features and document and prepare recommendations for review
• Conducts limited-scope vendor negotiations

Qualifications

• Bachelor's in Information Systems, Business or related field

• 5+ years of Business Systems Analyst experience

• 3+ years of hands on experience in large and complex Oracle CPQ engagements

• Experience in both architecture and implementation of projects within Oracle CPQ Cloud

• Thorough knowledge in Quote to Cash process

• Thorough knowledge in end to end quoting process including new installs, MACDs, renewals, termination etc.

• Working knowledge in complex product hierarchy and pricing models

• Experience in integrating Oracle CPQ Cloud and/or Oracle CPQ with Salesforce, billing systems, Order Management/fulfillment systems and other third party applications

• Able to work in a fast-paced environment with a diverse group of people in different time zones

• Excellent Communication and documentation skills

• Oracle CPQ certified (preferred)