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Business Systems Analyst - Data Center Applications

 

Business Systems Analyst - Data Center Applications

  • JR-121609
  • Frisco
  • Information Technology
  • Full time
Business Systems Analyst - Data Center Applications

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.  

 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary: Partners with relevant functional teams to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with relevant business groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion.

Responsibilities

Business Requirements Analysis

  • Partners with business stakeholders to analyze, define and document business requirements for defined-scope enhancements, typically pertaining to specific functional areas

Product Ownership

  • Contribute to key planning and decision making for the product  backlog and roadmap

  • Work cross-functionally with internal teams and partner closely with development teams to share product vision, collaborate on feature scopes / trade-offs / decisions, and take ownership for the shippable increment.


Process Modeling and Design

  • Partners with business stakeholders to analyze, define and document business process models for defined-scope enhancements, typically pertaining to a specific functional area, using industry standard modeling techniques


Stakeholder Management

  • Manages stakeholder expectations, inputs and communications directly or via project manager, depending on project scope

  • Guide’s business and project delivery stakeholders through IT process and obtains relevant participation


Solution Design

  • Responsible for designing and documenting solutions within own track

  • Interacts with other track BSAs

  • Is an expert in the supported functional track

  • Can vet data models, technical designs and drive best practices


Documentation

  • Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts


Functional Design

  • Develops functional designs for specific functional areas for major enhancements or projects Owns and evangelizes functional designs across cross-functional groups

  • Ensures that functional designs meet business needs and are in line with the solution design

  • Keeps up to date with industry trends and vendor capabilities to produce robust functional designs


Testing & Test Design

  • Reviews Test Cases with QA team and performs sanity checks

  • Coordinates with stakeholders and obtains relevant signoffs

  • Clarifies defects, triage and coordinate resolution with engineering teams

System Configurations

  • Develops mastery in configurations of specific module/modules of an application

  • Brings in best practices by keeping up to date with the technology and vendor products

  • Documents configurations for future use and training


Day to Day Support (Production Support)

  • Supports first-level resources

  • Triages and troubleshoots issues

  • Works with various functions within IT teams to ensure RCA is complete and SLAs are met


Training and Change Management

  • Works directly with functional SMEs and management team to coordinate SME training requirements and execution

  • Communicates status against key support issues


Vendor Management

  • Ensures vendor resources have appropriate workspace, system access, and tools

  • Manages / leads individual consulting resources as assigned

  • Understands vendor roadmaps

  • Manages feedback and escalations, negotiation, contract renewals

  • Conducts limited-scope vendor negotiations

  • Provides status against plans and escalates issues


Vendor & Application Technology Evaluation

  • Supports creation of vendor and application technology evaluation plans and presentations

  • May conduct research, pilot features and document and prepare recommendations for review

  • Conducts limited-scope vendor negotiations

Qualifications

  • 5+ years relevant work experience performing requirements elicitation, writing functional specifications/user stories, converting business ideas into application requirements, creating and maintaining product backlog and roadmap desired

  • Bachelor's in Information Systems, Computer Science, Electrical or Mechanical Engineering or related field required

  • 5+ years of experience working in Agile environment (SCRUM preferred). At least one certification from scrum.org is required. (PSM -1/PSPO 1 or 2)

  • 5+ years experience in Business Analysis/Product Development area

  • 5+ years of Technical aptitude and proficiency in productivity software, as well as visual information management tools - MS Office, Visio, MIRO, Mural, JIRA, Balsamiq, Invision etc.

  • 2+ years of experience working with Inventory or data center operations / capacity management solutions ( Space , Power & Cooling ) or any other Enterprise Application Development Platform, either custom or out-of-the-box is preferred

  • 2+ years of experience in writing test-cases, test-plans, build defect reports, and perform white-box, black-box & A/B testing. Experience working with HP-ALM or similar defect tracking tool

  • Technical aptitude and proficiency in productivity software, as well as visual information management tools (MS Office, Visio etc.)

  • Must have experience in leading E2E delivery of Product

  • 1+ years of Project Management experience managing milestones, tasks, risks for small to mid-sized projects

  • Knowledge and understanding of industry tools and techniques to elicit, prioritize, organize, document, model, and analyze requirements

  • Knowledge of software development methodologies (Agile, Waterfall etc.) and compliance/regulatory standards

  • Analytical and problem-solving skills including the ability to investigate, assess, and recommend solutions to moderately complex situations

  • Interpersonal skills with the ability to effectively interact with and influence others.

  • Listening, verbal and written communications skills with the ability to present information to a variety of audiences

  • Negotiation skills with the ability to influence others through sharing information and gaining commitment

  • Ability to coach and help others learn knowledge or skills in a specific area

  • Organizational skills and the ability to pay close attention to details

  • Service - oriented ideology with excellent interpersonal skills and the ability to develop and maintain strong relationships with stakeholders throughout the organization

  • Excellent analytical skills and creative problem-solving abilities

  • Excellent verbal and written communication skills with the ability to advocate for solutions receive feedback and collaborate with other platform leads and architects

  • Excellent time management and organizational skills

  • Be a talent multiplier who gets the team around them to excel

  • Be persistent, creative, and driven to get results relentlessly

  • Exhibit a strong backbone to challenge the status-quo, when needed

  • Show pride of ownership and strive for excellence in everything undertaken

  • Exhibit a high level of curiosity, keeping abreast of the latest trends & technologies

  • Must be a team player with a Servant Leadership mentality

  • Must be able to work in a fast-paced team environment with minimal supervision. Must have the ability to escalate issues in a timely manner

  • Ability to influence and drive decision making to solve problems at different levels

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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