Who are we?
Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.
We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.
Are energetic, driven and excited about building and improving channel experiences
Have proven experience solving problems using existing and new toolsets
Have demonstrated experience working with CPQ (Configure, Quote, Pricing) applications such as Oracle Bigmachines, ideally configured for Channel
Understand the nuances of building for direct customers vs building for Channel sales motions
Are good at building solutions and driving consensus around best practices
Are results oriented, have strong attention to detail, and are able to prioritize multiple objectives and projects
How You Will Make A Difference
Bring your expertise, ideas and experience to our newly minted Channel-focused function within the Go To Market team and help build an amazing experience for our Channel partners, their customers, and the business partners who enable them
Build lasting relationships with internal stakeholders across Channel, Sales, Product, Marketing, Care, Legal, Finance and more as you own application solutions from inception to completion
Drive the design, implementation and support for CPQ capabilities that can be shared across an array of customer experience
Partner with stakeholders to analyze, define and document business requirements for defined-scope improvements, pertaining to CPQ and adjacent functions
Vet data models, technical designs and drive best practices
Develop, own and evangelize functional designs for specific functional areas for major enhancements or projects
Ensure that functional designs meet business needs and are in line with the solution design
Keep up to date with industry trends and vendor capabilities to produce robust functional designs
Own specific modules in the application and develops test cases based on requirements and technical design
Defines test strategy and execution approach to test specific module of an application, clarify defects, triage and coordinate resolution with engineering team
Manage enhancement and project releases for specific modules
Ensures delivery meets release goals, communicate status against key support issues
Develop mastery in CPQ and related configurations
Document configurations for future use and training
Provide first level resources support, triage and troubleshooting
Work directly with functional SMEs and management team to coordinate training requirements and execution
Support creation of vendor and application technology evaluation plans and presentations and may conduct research, pilot features and document and prepare recommendations for review
Business Requirements Analysis
Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context
Experience with Oracle CPQ, Salesforce Communities, MindMatrix, Prolifiq or similar applications a strong plus.
Process Modeling and Design
Partners with business stakeholders to analyze, define and document business processes within and across functional areas
Drives best practices during requirements gathering and modeling
Understands business environment and helps to connect/align relevant business stakeholders
Manages stakeholder expectations and communications within and beyond functional track
Knows business environment well enough to identify and proactively include the correct stakeholders
Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects
Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate
Advises on solutions prepared by peers or supporting team, and champions good design practices
Documents and reviews broader team documentation
Supports team in identifying and defining relevant documentation templates pertaining to solution delivery
Is a champion for knowledge transfer to enable/empower other team members
Develops functional designs for applications, integrations and conversions
Ability to work on multiple functional areas and integrations with third party products
Keeps up to date with industry trends and vendor capabilities to produce robust functional designs
Reviews functional designs and obtains sign-offs with the cross functional business and IT teams
Provides inputs into business processes based on design capabilities
Champions sustainable, forward-looking functional designs
Testing & Test Design
Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs
Coordinates defects clarification, triage and coordinate resolution with engineering teams
Manages multiple application releases and projects
Manages stakeholder expectations
Designs release scope and schedule in line with business goal, prioritization and IT capacity
Configures applications in line with business goals
Designs forward looking configurations by recognizing future needs aligned with the business roadmap
Develops configuration standards
Day to Day Support (Production Support)
Supports and trains junior resources and oversees quality in triage and troubleshooting practices
Leads troubleshooting efforts on critical issues with cross functional teams through resolution
Identifies improvements to address repeat issues
Training and Change Management
Works with functional leadership teams to set expectations and conduct planning and execution of SME training activities
Defines, communicates, and implements support and engagement plans
Analyzes adoption rates and issues and assesses business case realization and proposes solutions to improve
Manages/leads individual consulting resources as assigned
Participates in vendor advisory boards and user groups
Vendor & Application Technology Evaluation
Executes medium-scale vendor evaluations, pricing negotiations and software acquisitions
Prepares management communications and gets stakeholder input for recommendations
10+ years experience in analytics
· Bachelor's in Information Systems, Business or related field
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Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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