Business System Analyst - Global Network Service Delivery Eng III

Job Description

Duties

Job Summary:  Partners with IT  Groups to ensure delivery and support of applications aligned to support the Business and Customer needs.

Works with IT Groups to define  global Business requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.

Responsibilities

Business Requirements Analysis

• Partners with internal business stakeholders to analyze, define and document business requirements and work with IT team to define our requirements and ensure smooth delivery.
• Participate in multiple cross functional interlocks representing Network requirements and support for Applications 
• Understands business environment and helps to connect/align relevant business stakeholders
• Participate in Agile based requirement grooming, attending sprints in automation of Network Order Fulfilment for quote to cash transactional orders 
• Drives best practices during requirements gathering and modeling
• Reviews functional designs for applications, integrations and conversions and work closely with BSAs and DEV teams to ensure solution meets requirements
• Ability to work on multiple functional areas and integrations with third party products
• Keeps up to date with industry trends and vendor capabilities to review robust functional designs
• Provides inputs into business processes based on design capabilities
• Obtains, creates and documents business requirements engaging multiple stakeholders
• Creates BRD (business requirements document), managing cross-functional and cross-regional reviews
• Works with the IT and Dev team on solution design and development
• Partners with stakeholders to analyze, define and document business processes within and across functional areas
• Utilizes Lean Six Sigma methodology;  may design or improve business processes
• Facilitates workshops to drive agreement where appropriate

Skills

Stakeholder Management

• Reviews functional designs and obtains sign-offs with the internal stake
• Manages stakeholder expectations and communications within and beyond functional track
• Knows business environment well enough to identify and proactively include the correct stakeholders
• Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects

Problem Solving/Assessment

• Determines and applies appropriate methodologies and tools for analyzing a range of complex, functional and/or cross-functional issues (often complex or with a high level of ambiguity)
• Provides recommendations that consider the needs of cross functional teams
• Proactively Identifies process gaps/issues and recommends areas for improvement
• Assesses impact of manual workarounds using time/motion studies
• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate
• Facilitates discussions and drives resolution where disagreement exists, escalating where necessary

Release Management

• Participate in  user acceptance testing (UAT) and ensure actual requirements are met and ready for service.
• Responsible for ensuring  UAT is fully planned and executed
• Manages process and procedural documentation in tools like Confluence, JIRA, Wiki, SharePoint
• Completes post deployment analysis and provide release retrospective feedback to release manager
• Builds training material and deliver training
• Ensure Sustainability of features delivered in production. (Feature Success)

Project Management

• Creates, manages, and leads larger project plans and resources, executing them using appropriate tools and techniques
• Drives alignment with stakeholders from problem identification through implementation and post-implementation monitoring
• Manages multiple application releases and projects
• Manages stakeholder expectations and communications. 

Communicates team progress

• Creates scope, project charter and stakeholder analysis
• Applies appropriate project management skills and best practices including Lean Six Sigma
• Identifies and manages risks and issues, recommending suitable mitigation plans

Reporting and Metrics

• Leads status reporting, highlighting risks, issues and concerns
• Makes recommendations for improvement based on report results
• Creates and publishes more complex dashboards
• Reviews the metrics, improves the efficiency of the fulfillment and presents the data to cross-functional teams to improve the effectiveness and quality of our products

CSI – Continuous Service Improvement 

• Champions changes to enable customer benefits
• Assesses priority based on fit to agreed organizational criteria
• Supports in driving consistency and alignment across different functional teams
• Recommends alternative solutions, escalating where disagreements persist
• Leads and facilitates cross functional discussions to drive issues, challenges and prioritization efforts  
• Updates CSI and Issues logs ensuring the relevant detail is provided
• Is a CSI advocate, pro-actively driving CSI opportunities through to completion 

Education

• 7+ years’ experience as Business System Analyst
• Bachelor's in Information Systems, Business or related field
• Business System Analyst experience in CRM/ERP applications in a multiple application environment is required
• BSA experience/knowledge of Order Fulfillment Systems in Telecom or Data Center Industry is preferred
• BSA experience in Siebel Quote, Orders, Work Orders, Activities, Trouble ticket, Assets experience is highly preferred
• BSA experience in Quote to Cash with a focus on Order Fulfillment, Install Base, Field Service, Service Contracts, Supply Chain in Oracle E Business Suite may also be considered
• Hands on Knowledge in Siebel, SFDC is preferred
• Agile development methodologies
• PRINCE2 Foundation Certification/Six Sigma Yellow Belt/PMP/Scrum Master - Preferred
• ITIL Foundation Certification
• Networking certification CCNA/CCNP,/JNCP is a plus but not mandatory.