Business System Analyst

Business Systems Analyst

Job Description Summary

Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.

Job Description

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Equinix is looking for a Business Systems Analysts (BSA) to be part of a global IT Delivery team that supports and enhances Equinix’s world-wide business processes and systems.  The Finance BSA will focus on the Source to Pay (S2P) function. BSAs will utilize their strong technical competencies and functional business expertise to identify, evaluate and develop systems and procedures that meet business user requirements.  To do this successfully they will work closely with cross-functional teams to understand business needs, and IT development to provide automated solutions.

Key Systems Requirements

• 5-10+ years of experience in implementing and supporting Coupa Source to Pay modules

• Vast experience in integrating Coupa with ERP Systems (Oracle R12, SAP, NetSuite, Workday)

• Display Hands-on Functional and technical system knowledge of Coupa S2P standard processes and configurations

• Coupa Administrator-level knowledge of roles, chart of accounts, commodities, punchouts, dynamic approval chains, cXML, API’s

• Working knowledge of Coupa CSP, SIM modules.

Responsibilities

Business Requirements Analysis---

• Partners with business stakeholders to analyze, define and document business requirements, within and across functional areas

• Drives best practices during requirements gathering and modeling

• Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context

Stakeholders Business Relationship Management---

• Understands business environment and helps to connect/align relevant business stakeholders Process Modeling and Design

• Understands business environment and helps to connect/align relevant business stakeholders Stakeholder Management

• Manages stakeholder expectations and communications within and beyond functional track

• Knows business environment well enough to identify and proactively include the correct stakeholders

Solution Design---

• Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects Solution Design

• Working as part of a global IT organization, BSAs must have substantial communication, relationship building and influential skills that will allow them to gain confidence, understanding and support from their US counterparts in order to be perceived as part of the global but extended IT team

• Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate

• Advises on solutions prepared by peers or supporting team, and champions good design practices Documentation

• Create detailed functional design documents (mainly Configuration and Functional Design Documents) for setup, conversions, interfaces, and reports.

• Coordinate with IT development teams to manage the development process and resolve issues

• Documents and reviews broader team documentation

• Supports team in identifying and defining relevant documentation templates pertaining to solution delivery

• Develops functional designs for applications, integrations and conversions

• Ability to work on multiple functional areas and integrations with third party products

• Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

• Reviews functional designs and obtains sign-offs with the cross functional business and IT teams

• Provides inputs into business processes based on design capabilities

• Champions sustainable, forward-looking functional designs Architecture

Testing & Test Design---

• Prepare and execute testing plans to ensure high quality results

• Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs

• Coordinates defects clarification, triage and coordinate resolution with engineering teams

• Designs forward looking configurations by recognizing future needs aligned with the business roadmap

Configuration and Solution Delivery---

• Ability to Manage multiple application releases and projects

• Manages/leads individual consulting resources as assigned

• Designs release scope and schedule in line with business goal, prioritization and IT capacity System Configurations

• Configures applications in line with business goals

• Develops configuration standards

Support and Sustaining Operations---

• S2P Support (Production Support)

• Monitor implemented systems and processes to ensure high performance

• Manage support requests to ensure timely and thorough resolution of issues

• Leads troubleshooting efforts on critical issues with cross functional teams through resolution

• Identifies improvements to address repeat issues Training and Change Management

• Prepares management communications and gets stakeholder input for recommendations and improvements

​Qualifications

• Strong relevant system and project management experience is required

• A Bachelor of Arts or Science Degree required; Information Technology or related technical field is preferred

• Demonstrated ability to have completed multiple, moderately complex technical tasks

• Good oral and written communication skills; including process documentation

• Good analytical, problem-solving, negotiation, task and project management, and organizational skills

• Experience working with IT development staff on complex projects

• Good understanding of finance principles and practices

• Good analysis, project management, and reporting capabilities

• Ability to work collaboratively within a team environment of other business systems analysts and cross functional peers to support deadlines

• Ability to handle multiple tasks concurrently

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.