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Business System Analyst

 

Business System Analyst

  • JR-235859
  • Bangalore
  • Information Technology
  • Full time
Business System Analyst

Who are we? 

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:
Partners with relevant functional teams to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with relevant business groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion.

Responsibilities:
Business Requirements Analysis

  • Partners with business stakeholders to analyze, define and document business requirements for defined-scope enhancements, typically pertaining to a specific functional areas


Process Modeling and Design

  • Partners with business stakeholders to analyze, define and document business process models for defined-scope enhancements, typically pertaining to a specific functional areas, using industry standard modeling techniques


Stakeholder Management

  • Manages stakeholder expectations, inputs and communications directly or via project manager, depending on project scope

  • Guides business and project delivery stakeholders through IT process and obtains relevant participation


Solution Design

  • Responsible for designing and documenting solutions within own track

  • Interacts with other track BSAs

  • Is an expert in the supported functional track

  • Is able to vet data models, technical designs and drive best practices


Documentation

  • Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts


Functional Design

  • Develops functional designs for specific functional areas for major enhancements or projects

  • Owns and evangelizes functional designs across cross functional groups

  • Ensures that functional designs meet business needs and are in line with the solution design

  • Keeps up to date with industry trends and vendor capabilities to produce robust functional designs


Architecture

  • N/A


Testing & Test Design

  • Owns specific modules in the application and develops test cases based on requirements and technical design

  • Defines test strategy and execution approach to test specific module of an application

  • Coordinates with stakeholders and obtains relevant signoffs

  • Clarifies defects, triage and coordinate resolution with engineering teams


Project Management

  • Manages enhancement and project releases for specific modules

  • Ensures delivery meets release goals


System Configurations

  • Develops mastery in configurations of specific module/modules of an application

  • Brings in best practices by keeping up-to-date with the technology and vendor products

  • Documents configurations for future use and training


Day to Day Support (Production Support)

  • Supports first level resources

  • Triages and troubleshoots issues

  • Works with various functions within GTS to ensure RCA is complete and SLAs are met


Training and Change Management

  • Works directly with functional SMEs and management team to coordinate SME training requirements and execution

  • Communicates status against key support issues


Vendor Management

  • Ensures vendor resources have appropriate workspace, system access, and tools

  • Manages / leads individual consulting resources as assigned

  • Understands vendor roadmaps

  • Manages feedback and escalations, negotiation, contract renewals

  • Conducts limited-scope vendor negotiations

  • Provides status against plans and escalates issues


Vendor & Application Technology Evaluation

  • Supports creation of vendor and application technology evaluation plans and presentations

  • May conduct research, pilot features and document and prepare recommendations for review

  • Conducts limited-scope vendor negotiations


Qualifications:

  • 5+ years experience in analytics

  • Bachelor's in Information Systems, Business or related field

High level scope of duties:
•    Gather detailed business requirements for workflows in Legal Services Delivery module of ServiceNow
•    Analyze business requirements to determine optimal workflow in ServiceNow
•    Create and update wireframes and workflow process diagrams based on analysis of detailed business requirement
•    Write user stories 
•    Make configuration updates to ServiceNow
•    Review requirements for workflows, reports and dashboards with developers
•    Test  newly developed workflows, reports and dashboards
•    Manage UAT including preparing test scripts
•    Prepare user guides for workflows, reports and dashboard


Deliverables:
•    Wireframes and workflow process diagrams
•    Test scripts for SIT and UAT 
•    User guides


Must have:
                Experience with ServiceNow
Nice to have:
Experience with Legal Services Delivery module on ServiceNow
 


Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.​

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.