Business Operations and Support Analyst

Responsibilities

 Problem Solving/Assessment 

• Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues 

• Helps identify process gaps and issues 

• Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate 

Project Management 

• Supports project plans and resources, helping to ensure resources are in the right place at the right time 

• Works with stakeholders to gain alignment through implementation and post-implementation stages 

• Applies appropriate project management skills and best practices including Lean Six Sigma 

• Helps identify risks and issues 

Implementation and Change Management 

• Assist in updating process and procedural documentation 

• Completes post deployment analysis 

Reporting and Metrics 

• Status reporting providing periodic project updates, highlighting risks, issues and concerns 

• Performs ad-hoc reporting 

Consistency, Alignment & Prioritization 

• Participates globally in cross functional discussions to drive issues, challenges and prioritization efforts 

• Assists in prioritizing issues faced and driving resolution

Business Requirements, Functional Design and Process Design 

• Obtains, creates and documents business requirements engaging multiple stakeholders 

• Assist in developing BRD’s where needed

• Partners with stakeholders to analyze, define and document business processes within and 

across functional areas 

Stakeholder Management 

• Maps out stakeholder lists and establishes stakeholders' needs 

• Escalates to resolve basic stakeholder issues 

Qualifications

• Previous experience in Data Centre Operations beneficial 

• Previous knowledge of systems supporting Data Centre on site teams beneficial 

• Good spoken and written English 

• Proven record of successful previous project deployments 

• Previous record of cost saving projects  

• Ability to travel if required 

• Ability to work outside of office hours when required due to rest of team being EMEA based 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.