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Business Analyst, Product Alignment - Customer Care

 

Business Analyst, Product Alignment - Customer Care

  • JR-120884
  • Redwood City
  • Business Analysis and Operations Support
  • Full time
Business Analyst, Product Alignment - Customer Care

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

We share a real passion for winning and put the customer at the center of everything we do. The Global Customer Care and Experience (GCCX) organization continues to grow and evolve, and includes many change initiatives impacting processes, tools and globalization of roles and responsibilities. GCCX is also chartered to support all new product launches Equinix has in the roadmap. To ensure continued success, we are looking to hire a Business Analyst to support this initiative.

We are looking for an experienced Business Analyst who would love the opportunity to support Go-To-Market (GTM) efforts at Equinix to deliver world-class cutting-edge Digital and Colocation Products to the marketplace. A detail oriented, analytical, creative Individual with a willingness to learn will be an ideal candidate for this role.

Responsibilities

  • Develop a strong understanding of Equinix Business model, Equinix Product portfolio and Value proposition offered by different product lines to customers.

  • Work closely with GCCX Product Alignment team leads to analyze impacts of different Product Releases based on user stories, epics and develop process documentation

  • Assist the GCCX Product Alignment team leads to prepare readiness and training materials for existing product enhancement and new product releases

  • Build User test cases and perform UAT for Product iterations from a functional perspective

  • Manage user acceptance testing as the key point of contact for the GCCX testers

  • Coordinate and lead internal alignment initiatives across various GCCX teams to increase efficiency and productivity

  • Build Visualizations of workflows using tools

  • Identify improvements to existing product processes for the function

  • Develop and maintain a program/project tracking processes/tools for different Products and internal initiatives

  • Complete ad-hoc assignments that assist in the charter objective of driving more GTM cross-functional alignment

  • Perform recurring and ad hoc data analysis using Business Intelligence tools like Tableau

  • Build Effective PowerPoint presentations and facilitate cross-functional meetings and decisions

Qualifications

  • 3+ years experience preferred

  • Bachelor's degree preferred

We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more. 

In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for Colorado for this role is $68,000 – $90,000 per year with 15% bonus target.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.