Business Analyst - Intelligent Automation

Who are we? 

Equinix is the world’s digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:

Partners with relevant functional teams to ensure delivery of automations aligned to the business and IT strategy, as well as the support of those automations. Works with relevant business groups to define their global IT requirements and to analyze, design, and implement appropriate solutions. Manages automation projects from inception to completion.

We are looking for a hands-on engineer/product manager with good communication skills to drive requirements and execution in the space of Intelligent Automation. This person will focus on hands on development initially and graduate into Product Manager.

Responsibilities:

Business Requirements Analysis / User stories

• Partners with business stakeholders to understand end to end business process and drive Intelligent Automation requirements and translate them into actionable use cases.

Process Modeling and Design

• Partners with business stakeholders and IT peer groups to analyze, define and document business process models for defined-scope enhancements, typically pertaining to a specific functional areas, using automation best practices

Stakeholder Management

• Manages stakeholder expectations, inputs and communications directly or via product manager, depending on project scope

• Guides business and project delivery stakeholders through IT process and obtains relevant participation

Solution Design

• Partner with business stakeholders, IT peer teams to drive optimal solution design which can scale in the future with minimal technical debt.

• Is an expert in the supported functional track

• Is able to vet proposed automation use cases, technical designs and drive best practices

Documentation

• Follows guidelines and templates relevant to a particular technology stack to produce the necessary project artifacts

Functional Design/User Stories

• Develops functional designs for specific functional areas for major enhancements or projects

• Owns and evangelizes functional designs across cross functional groups

• Ensures that user stories meet business needs and are in line with the solution design

• Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

Architecture

• Collaborates with Enterprise architects and platform architects to help them make right architecture and platform choices

Testing & Test Design

• Owns specific automations and develops test cases based on requirements and technical design

• Defines test strategy and execution approach to test specific module of an automation

• Coordinates with stakeholders and obtains relevant signoffs

• Clarifies defects, triage and coordinate resolution with engineering teams

Project Management

• Manages enhancement and project releases for specific automations

• Ensures delivery meets release goals

System Configurations

• Develops mastery in configurations of specific module/modules of an automation

• Brings in best practices by keeping up-to-date with the technology and vendor products

• Documents configurations for future use and training

Day to Day Support (Production Support)

• Supports first level resources

• Triages and troubleshoots issues

• Works with various functions within GTS to ensure RCA is complete and SLAs are met

Training and Change Management

• Works directly with functional SMEs and management team to coordinate SME training requirements and execution

• Communicates status against key support issues

Vendor Management

• Ensures vendor resources have appropriate workspace, system access, and tools

• Manages / leads individual consulting resources as assigned

• Understands vendor roadmaps

• Manages feedback and escalations, negotiation, contract renewals

• Conducts limited-scope vendor negotiations

• Provides status against plans and escalates issues

Vendor & Application Technology Evaluation

• Supports creation of vendor and application technology evaluation plans and presentations

• May conduct research, pilot features and document and prepare recommendations for review

• Conducts limited-scope vendor negotiations

Qualifications:

• 5+ years experience in Automation or Intelligent Automation

• Demonstrated experience deploying automations for larger scale. (1000+ users)

• Bachelor's in Information Systems, Business, Computer Science or related field

• Hands on experience with the following technologies: BluePrism, UiPath, Workato, Python, REST API and SQL

• Experience with Scrum / Agile development methodologies.

Ability to work independently; lead small teams focused on specific work streams of larger projects.
 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.​