Business Analyst

Business Analyst

Are you hungry for a challenge, highly motivated, able to work in a fast pace environment, flexible and quick to adapt to any situation? Are you able to quickly see how processes work and identify opportunities for improvement? As Business Analyst you will be responsible for identifying and implementing potential process optimizations. You will ensure that the business has the tools to run smoothly and effectively and ensure service excellence to all internal and external customers.

You will develop policies and procedures to make the business a better place, striving to create a high performance culture where waste and inefficiencies are things of the past. The team you will work in consists of a number of individual contributors each with their own tasks and specialties. Your input will be critical to the strategy and scalability of the team.

Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.

At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.

Responsibilities

• Examine and document current processes and procedures within the Cross Functional department.
• Refine and implement the methods, procedures, tools and policies to ensure high-quality service is delivered to (internal) customers.
• Detect structural problems, develop and implement solutions to resolve them.
• Builds and develops relevant business relationships, critically thinks about departmental problems, and takes action on resolving these issues.
• Assist and supports the Manager of Operations Support with (improvement) projects.

Skills and Experiences

• Experience
  • Ideal candidate would hold a bachelor’s degree and 1-2 years experience in a related field.
  • Proven track record in optimizing business processes.
• Communication
  • Excellent English & Dutch verbal and written communication skills is a must
  • Outstanding interpersonal skills – ability to professionally communicate and interact with all levels of internal and external customers
• Project Management
  • Ability to project manage, multitask and follow through
  • Strong organizational and planning skills
• Personal Quality
  • Be flexible, show initiative and respond quickly when situations change
  • Impact focused with a continuous improvement mindset
  • Self-motivated and highly professional with ability to take ownership and responsibility
  • Positive ‘can-do’ attitude