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Business Analysis Manager, Sales-Quote & Order (Channel)

 

Business Analysis Manager, Sales-Quote & Order (Channel)

  • JR-120349
  • Redwood City
  • Business Analysis and Operations Support
  • Full time
Business Analysis Manager, Sales-Quote & Order (Channel)

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: Equinix is looking for a seasoned individual who is excited about making a difference in a fast growing company. This Sales Business Analyst Manager role in our Global Sales Operations, Business Architecture team will drive Sales Quoting & Ordering/CRM projects to enable new Channel models/programs and for new capabilities and process improvements for new product releases with a focus in the Channel sales motions. You must be a subject matter authority in Quote to Cash (QTC) processes & CRM, specifically SFDC, and have experience working with a Channel Sales Organization where you work with the Partner Sales Organization and Sales Support functions to sell with/through our Partners. You will become a driver and champion to “Channelize” the processes/tools to meet the unique demands of the Channel.

As part of a collaborative team, you will be responsible for and drive projects which will include new QTC process definitions, sales and sales support process improvements, process documentation, training, and communication plans. If you excel in process and procedure improvements, work well in a collaborative environment and want an opportunity to lead change, this is the role for you.

Responsibilities

  • Be the domain expert to work cross functionally to define and implement changes to Quoting, Ordering, Opportunity Management, Accounts, Case Management, Contacts, and Partner Central Portal using SFDC Partner Communities.

  • Become an advocate and subject matter expert on designing processes to support different Channel Models (1-tier, 2-tier, referral, etc.)

  • Define project vision, goals, scope and define and document requirements as user stories.

  • Utilize effective methods of process documentation including ownership of a documentation library, process mapping, communication plans, and training in the execution of all projects

  • Process breakdown, and analysis including recommendations for process improvement

  • Clearly document and present findings including creation of Visio diagrams, PowerPoint decks and procedure documentation.

  • Be accountable for driving recommendations through to implementation.

  • Ensure that IT Application solutions meet requirements and are well-designed for a growing business by conducting User Acceptance Testing (UAT) and facilitating the testing by the regional cross functional groups. 

  • Assess change management needs and work with the Sales Enablement team to create and deliver any training, communication required for the operational initiative

  • Drive best practice sharing and continuous learning across the Global Sales Operations team

  • May perform other duties as assigned

Qualifications

  • Demonstrated strong performance in a Sales/Channel/Business Operations role with experience in Sales Cycle and Quote to Cash processes and systems

  • Experience in working with Channel Sales, Channel Sales Support teams and Partners and understanding the key differences of Channel Sales Motions such as Resale, Distribution, Referral motions

  • 10+ years experience in related field preferred

  • Experience with Agile Methodology

  • Bachelor's degree required. MBA is a plus

  • 4-6 years’ experience in Sales/Business Ops with Major CPQ Platform is highly preferred

  • Ability to drive discussions cross-functionally across regions/countries and across various business groups independently

  • Experience driving process & systems projects and initiatives of various sizes through entire project lifecycle. Ability to create key deliverables independently such as Project Charter, User Stories & BRD, Use Cases, Test Plan, Change Management Plan, etc.

  • Process engineering and project management experience in multiple business disciplines such as Sales, Channels,  Operations, Customer Service, and Finance

  • Experience entering new situations, quickly understanding the landscape, and modeling key metrics

  • Excellent decision-making ability and business sense

  • Good interpersonal skills for project updates

  • Detail oriented and demonstrate the ability to lead process design discussions

  • Must be well versed in Visio or other Process creation software and best practice process documentation techniques

  • Background in technology sector a plus

  • Six Sigma Green belt preferred, blackbelt a plus

We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more.  

In accordance with Colorado State Law (https://leg.colorado.gov/bills/sb19-085) the salary range for Colorado for this role is $98K- $132K per year with 20% bonus target.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.