Billing, Credit and Collection Analyst

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Responsibilities

• Perform customer credit check. Establish and maintain appropriate credit lines for new and existing customers in accordance with company’s credit policy

• Proactively contact customers for prompt collection and timely resolution of aged receivables

• Resolve customer receivable issues, inquiries, disputes, and/or claims timely

• Ensure achievement of collection targets and reduce outstanding collections and debt bucket

• Preparing and reconciling of TDS deducted by customers

• Ensuring that all document related to TDS certificate to be maintained and provided

• Monitor and ensure that the monthly billing is complete and accurate for assigned customer base in accordance with close calendar.

• Analyze and perform billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place

• Process manual invoices/credit memos and order quotes as requested.

• Manage cases in SFDC (Case Management) timely and accurate manner to meet all internal SLAs

• Works closely with cross functional organizations to respond to customer inquiries to investigate and resolve potential customer billing issues

• Resolve and track billing issues as they arise working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)

• Provide input into the on-going development and support of billing systems, processes, and policies System Operational Support

• Perform in month end close billing and collection related tasks

Qualifications

• Bachelor degree in finance, accounting or related disciplines with > 3 years of credit collection experience

• Highly motivated and competent individual with excellence inter-personal and communication skills

• Possess good problem-solving abilities, with lots of initiative and drive, a strong sense of internal control and a keen eye for details and process improvements

• Strong PC skills with proficiency in Excel and experience with Oracle r12 system

• Fluency in English and Hindi required

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.