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AV Senior Associate Engineer

 

AV Senior Associate Engineer

  • JR-126814
  • Redwood City
  • Information Technology
  • Full time
AV Senior Associate Engineer

Equinix is the world’s digital infrastructure company, operating 240 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.   

 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Job Summary: AV Senior Associate Engineer will be based in the Redwood City, CA headquarters and will lead and coordinate our AV events and AV operations programs at Equinix. The engineer will be responsible AV events (All-Hands meetings, webinars, white glove) as well as be responsible for day-to-day operations, maintenance, and performance for Equinix’s global conference room technology ecosystem.  As a team member of the End User Technology team within the IT Enterprise Infrastructure organization, this position will partner with the Helpdesk, AV, Telecom and Network Operations teams, and externally with premier AV Vendors.

Responsibilities

  • Coordinate and lead IT stewardship of AV and Zoom technology across conference center events, EBC/Executive White Glove calls, and All-Hands Meetings. Coordinate the usage of a global team calendar for tracking and reporting of such events

  • Provides hands-on operational support in the running of AV events both on-site/in-person and virtually, including the usage of any audio, video, or AV equipment used in the operation of the event

  • Responsible for day-to-day AV and Zoom Room incident response

  • Enhance the reliability of our environment, ensuring continual improvement of existing and future deployments

  • Document, maintain and promote a World Class AV & conference room environment

  • Collaborate with other members within End User Technology team to ensure daily tracking, monitoring, and reporting of a global conference room and AV environment

  • Report weekly on conference room environment metrics and KPI’s

  • Assist as an IT project member for conference room deployments

Qualifications

  • 3+ years of AV and conference room operational experience

  • 1+ years of experience in AV event and AV white glove support

  • AV live event and production experience

  • Bachelor's degree in Computer Science, Engineering, Telecommunications, or equivalent

  • Significant experience with AV and conference room technology across multiple vendors and technologies.  Example vendors: Zoom, Logitech, Microsoft, Polycom.  Example technologies:  Digital signage, video conferencing, audio conferencing, webcasting, HDMI/VGA, control systems, DSP, and more.

  • Deep knowledge of video conferencing and AV hardware

  • At Equinix, we put the CUSTOMER at the center of everything we do. All qualified candidates must provide world class customer service

  • STRONG written and verbal communication skills. Will be required to interface directly with top leaders in our company

  • Must possess an analytical mindset that can help gather data and build reports about the overall trajectory of the AV/UC environment

  • Certification(s) in AV, CTS, ITIL a plus

  • Self-starter that takes ownership for keeping abreast of new technology developments for current and future application to job duties

  • A problem solver that can troubleshoot and diagnose issues within all portions of the AV ecosystem

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com.  Please provide your contact information and let us know how we can assist you. 

 

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability. 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

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