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Associate Digital Marketing Program Manager

 

Associate Digital Marketing Program Manager

  • JR-121311
  • Redwood City
  • Marketing
  • Full time
Associate Digital Marketing Program Manager

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

 

Job Summary: Marketing Program Management is the backbone of Global Marketing at Equinix, enabling our teams to operate as effectively and efficiently as possible and ensuring seamless end-to-end delivery of our digital marketing efforts on the dot com. We lead Equinix digital marketing efforts and are responsible for defining and implementing process and governance, along with stakeholder management.

 

Who an Associate Digital Program Manager is:

As an Associate Digital Marketing Program Manager, you will be tasked with building out timelines and process across the marketing team to break down barriers and improve marketing output. You're an expert at stakeholder management across all levels, documentation, and creating agile, efficient and scalable projects. You thrive in an "all hands on deck" environment and are able to operate at a high pace and across multiple teams.


Responsibilities

Planning

  • Plans through collaboration across functional teams to create simple business cases and independently collate project plans with an appropriate planning tool


Stakeholder Management

  • Anticipate and creatively solve challenges proactively by identifying and working with teams to mitigate conflicts and resolve issues

  • Maps out stakeholder lists, consult on stakeholder requirements and pro-actively manage stakeholders needs and seek feedback

  • Escalating only to resolve complex stakeholder issues

  • Works with a number of stakeholders that may include regional/global stakeholders


Communications

  • Build and manage relationships through open and consistent communication to establish and maintain trust including setting and managing expectations

  • Think beyond the silos and naturally tailor your communication based on the audience

  • Collaborate and work with assigned business leads to understand strategic plans, align on needs, and lead the team through execution

  • Uses consistent tools, templates and requires minimal feedback on messages delivered to audiences

Risk Management

  • Risk and issue management, planning and responses are identified at an appropriate level for the project complexity and risk management

  • Captures risks and proactively puts plans in place to mitigate exposure to risks


Project/Program Delivery

  • Responsible for the delivery of projects across multiple functional groups

  • Resource Management (people, finances etc.)

  • Produces resource/cost plans and estimates

  • Tracks costs to plan, and manages changes to plans

  • With support will remediate issues with external suppliers and contractors

Customer Care (For employees working in Customer Care and Experience)

  • Manages complex customer deployments involving cross-functional teams, sometimes multi-site and multi-regional

  • Creates and communicates with customers using detailed project plans with unique milestones and overall deployment schedules

  • Engages and directs cross-functional internal stakeholders on project team and holds them accountable for meeting commitments

  • Has a fundamental technical knowledge of all Equinix products/processes

  • Resolves issues and escalations independently (manager-assisted at executive level)

Qualifications

  • 5+ years experience preferred

  • Diploma to a Bachelor's Degree preferred

  • Prince2 Practitioner certification preferred

  • Excellent written and verbal communication skills & comfortable communicating with all levels, including Sr. level leaders

  • Excellent organizational skills & attention to detail a high sense of urgency, initiative, & proactive planning

  • Ability to work in a fast paced collaborative team environment and maintain relationships with team and key business partners

  • Ability to think critically and solve problem

  • Proficiency in prioritizing and managing complex programs, channels and tactic mix

  • Lead a high volume of projects, under tight deadlines, working autonomously

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.