Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Equinix HR is in the midst of a journey to transform HR and improve how we deliver services to our most valued assets – our employees. The Business Systems Analyst will be responsible for ensuring that the HR service management platform meets business objectives by increasing process efficiency, employee adoption and usage globally. The candidate will lead projects to add additional HR services into ServiceNow and the employee portal.
Partners with relevant functional teams and support project teams as they define their global requirements and analyse appropriate solutions, helping to manage projects from inception to completion.
Participates in documenting requirements into user stories, process models and functional designs. Responsible for support requirements, analysis and process modeling for defined-scope projects Human Resources Case Management, Knowledge Management and Employee Center in ServiceNow, collaborating with relevant stakeholders and customers to understand and anticipate their needs and translate them into product requirements (including reporting and analytics)
Partner with HR, IT, and our implementation partner to translate requirements into development solutions
Participates in, supports and learns the process of solution design and documentation, in collaboration with project and business teams
Communicate with stakeholders on status and updates
Configures and tests systems based on script and supports test execution, test case development and reporting
Contribute and conduct End User Support and Training
Participates in, supports and learns the process relating to vendor management
Participates in, supports and learns the process relating to vendor & application technology evaluation
Issue triage, troubleshooting, reporting and response standards, working IT developers on till resolution
Analysis of ServiceNow upgrades, including reviewing and testing new features, impact analysis and prioritizing enhancements for HR configuration and maintenance.
Develop and deliver training to our customers and HR Agents on the HR ServiceNow features and functionality.
Stay abreast of ServiceNow features/capabilities
Collaborate with Content Management and other content owners to enable their content within ServiceNow and the Employee Portal.
Partner closely with SMEs to drive consistency throughout the Employee Portal and Service Delivery Experience.
Contribute to established SLA metrics and general site health to drive customer self-service resolutions
BA or BS Degree in Business Administration, Information Systems, or other degrees with equivalent experience
Strong devotion to customer service and technical excellence
An energetic individual who can meet the challenges of a fast-paced environment, with the comfort and skill to quickly change priorities to meet the needs of the business
Strong interpersonal and problem-solving skills with ability to build relationships and influence across broad range of stakeholders, including senior executives
Knowledge of current and emerging technology and process innovation practices, including Agile methodologies
Some knowledge of Enterprise solutions such as Experience with ServiceNow/Workday
Exceptional attention and focus on continuous improvement to deliver a simple, streamlined employee experience
Strong oral and written communication skills, with the ability to translate complex technical solutions or concepts into simple, meaningful messaging for non-technical audiences
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
You're now being redirected to the application website
Fill in your details
You're now being redirected to the application website
Equal Employment Opportunity:
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Please click here to see the “EEO is the Law” poster and supplement.
Please click here to see our EEO Policy Statement.
Please click here to see our Pay Transparency Policy Statement.
You can change your cookie preferences within your browser settings at any time.
To find out more about our policy, please click here.