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Assistant Project & Program Manager, Churn Office

 

Assistant Project & Program Manager, Churn Office

  • JR-122923
  • Denver
  • Miami
  • Tampa
  • Atlanta
  • Frisco
  • Project and Program Management
  • Full time
Assistant Project & Program Manager, Churn Office

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

 

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.   

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary: As Assistant Project & Program Manager for the Churn Office, your role is to enhance churn management processes, analyze churn reasons and responses from the churn assessment, and propose improvements. This position requires a high degree of partnership with subject matter experts to implement, manage, and track a holistic Churn practice. 

Responsibilities

Process Optimization

  • Assess processes effectiveness and extract insights from results to drive continuous improvement

  • Gather inputs from respective functions on process pain points and high LOE activities

  • Propose and drive automation, system requirements, and standardization

  • Coordinate design of new processes and align key stakeholders

Analysis & Strategy

  • Analyze churn assessment results and root-causes of customer churn

  • Identify new churn reasons and propose initiatives to address them

  • Provide insight and suggestions to increase effectiveness of the churn assessment, retention playbooks, predictive models, etc.

Controlling

  • Track and report process KPIs that are relevant and meaningful from a reporting perspective

  • Complete post deployment analysis, monitoring and control - assess post project benefits and success

  • Provide status reports and periodic project updates, highlighting risks, issues and concerns

Execution

  • Lead multiple functional teams to operationalize, execute, and sustain initiatives and milestones

  • Ensure all activities are successfully delivery on time, within scope, within budget and at the level of quality agreed to

  • Responsible for performing and managing the issue and risk management efforts

  • Works extensively with internal teams to build effective relationships, facilitate program initiatives, and drive global alignment and effectiveness

Qualifications

  • 3+ years experience in business analysis or program and project management

  • Bachelor’s Degree, equivalent work experience, and/or project management certification preferred

  • Consultative approach and proven track record of effective collaboration and ability to influence at all levels of an organization as well as drive alignment

  • Experience developing processes and project plans, proactively managing milestones, dependencies, & timelines to ensure smooth execution

  • Able to coordinate global and cross functional teams

  • Critical thinking, analysis, process optimization, coordination, problem-solving, market intelligence, project management required

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.