Assistant Manager, IBX Customer Operations

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Data Center Manager manages site which is the critical source of value to our customers, advancing Platform priorities and maximizing value through effective application of company resources. The Manager sets direction, anticipates change and adapts to complexities to meet Company and Customer expectations, including financial, service SLAs and the safety of our people.

 

The ideal candidate will be a values centered individual, passionate about collaborating whilst leading by example. They will create an enjoyable work environment with a deep focus on developing teams to maintain Equinix's standards, all whilst doing everything possible to protect Equinix's customers.

Responsibilities

• Manages a team of Data Center leaders responsible for the 24/7 operational oversite and direction of encompassing both technical and engineering disciplines
• Communicates importance of working safely, effectively and with high regard to human error avoidance
• Manages budgets, and implements resources to complete projects and maintenance within the Data Center Cluster
• Leads the teams to ensure completion to Equinix's required standards, KPI's and SLA's
• Ensures correct processes are followed and all documentation is complete
• Collaborates with leaders on broad-scale Regional and Global projects that have an impact on the business,  working with cross-functional teams, including Business Partners (Finance, IT, P&L) and general contractors (e.g., looking at bigger bids, projects with higher visibility, greater spend)
• Communicates and coordinates activities and on-site staff during complex or severe customer-impacting incidents
• Makes recommendations for incident resolution
• Provides collaborative relationships with customers, and customer support teams
• Display a Customer Centric mindset and ability to handle customer escalations
• Leads, manages, recruits, and develops staff across multiple Data Centers
• Actively contributes to and is a member of the Australian Risk Council (ARC) in relation to the cluster

 

Qualifications

• 5+ years of experience in Critical Environments requiring 100% availability plus complex Leadership / Management roles
• Diploma/ Degree in Engineering or related industry field or relevant certifications and experience
• Deep understanding of Data Center infrastructure or related critical environments
• Dedication to delivering a great customer experience
• Effective presentation skill
• Experienced with budget management (headcount, capital, and expense management)
• Deep understanding of design documents, contracts, and technical information
• Excellent verbal and written communication skills
• Overtly collaborative and team-oriented mindset for accomplishing complex goals
• High technical knowledge of computer software use (Microsoft applications & Email etc.)
• Demonstrated experience managing operational requirements and making targeted recommendations

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.