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Application Support Engineer/ Continued Engineering Engineer

 

Application Support Engineer/ Continued Engineering Engineer

  • JR-123790
  • Warsaw
  • Product
  • Full time
Application Support Engineer/ Continued Engineering Engineer

For this position – Application Support Engineer/ Continued Engineering Engineer , your key responsibilities are to provide technical advocacy, interacts directly with customers and customer supporting teams, maintain availability and reliability of products, participate into product releases, communicate with stakeholders during major incidents. 

 

Responsibilities 

  • Solve key problems that potentially may take with the production systems and create solutions to prevent incidents occurring again 

  • Improve application stability & operational efficiency by developing scripts to automate tasks. 

  • Ability to understand the root cause of errors and exceptions and being able to isolate it to the line of code that may be causing the problem. 

  • Ability to understand the health of various tools used in the product and being able to isolate the root cause of a customer reported alert to the tool that may be unhealthy and perform level 1 and level 2 of service restoration. 

  • Documentation for known issue. 

 

Qualifications 

  • BS in computer science or equivalent with 6+ years or MS in computer science or equivalent with 4+ years on professional software support experience. 

  • Experience with object-oriented languages: Python, Java, etc.. 

  • Experienced in Incident Management process and ability to resolve level 1, level 2 issue within agreed organization SLO. 

  • A sense of ownership and pride in your performance and its impact on the company’s success 

  • Critical thinker and problem-solving skills 

  • Team player 

  • Good time-management skills 

  • Great interpersonal and communication skills 

  • Database knowledge and experience of building queries.

 

Nice to have 

  • Knowledge of advanced networking technologies and services including MPLS, VPLS/VPWS, Ethernet, IP/VPN routing protocols and architectures, IP security/SSL, IP multicast, IPv6, and wired/wireless LAN infrastructures is a strong plus. 

  • Hands-on knowledge with Linux operating system (Ubuntu, CentOS, etc.) 

  • Real-world experience with cloud technology such as AWS, Azure or GCP is nice to have. 

 

Successful candidate will 

  • Be a talent multiplier who gets the team around them to excel 

  • Be persistent, creative and driven to get results relentlessly 

  • Exhibit a strong backbone to challenge the status quo, when needed 

  • Exhibit a high level of curiosity, keeping abreast of the latest trends & technologies 

  • Show pride of ownership and strive for excellence in everything undertaken 

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

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