Analista de Suporte Sênior Redes/Linux

Job Profile Summary

Provides technical support to actions in the scope of your activities by analyzing, organizing and performing tasks, processes and procedures related to your department, in order to ensure the technical quality of developed action, aligned with the valid legislation and the company’s demands for development

Responsibilities

Planning

· Creates simple task list  for themselves or given the tasks to document in a plan for wider groups or people

Stakeholder Management

· Awareness of immediate key stakeholders, and with guidance able to identify the needs of stakeholders

Communications

· Provides personal task and progress updates within their team or project. Applies feedback from more senior colleagues on a focused learning and development plan.

Technical Review

· Creates analysis, tests, comments, and advises regarding processes, tasks and programs in the scope of your activities
· Assesses, evaluates and follows the performance of resources under your responsibility, suggesting and making the arrangements for the implementation of improvement actions, when necessary
· Updates, feeds and issues technical report and / or other specific documents
· Monitors processes with suppliers, customers and third parties in the scope of your activities, ensuring the compliance with the negotiated terms, costs, and quality

Service Orders Management

· Process Service Requests for the activation and deactivation of customers products. Monitors the process of Service Requests and tasks transferred to the other departments.

Customer Care

· Assigned customer deployments to manage through completion
· Communicates with customers on pre-defined milestones
· Has a advanced technical knowledge of designated products/processes
· Handles escalations with close guidance from a leader/manager
· Resolves issues

Qualifications

· 3+ years experience preferred

· Bachelor's degree or equivalent required