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Administrative Assistant

 

Administrative Assistant

  • JR-130199
  • Querétaro
  • Administration
  • Full time
Administrative Assistant

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. 

We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.   

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. 

Responsibilities

  • Works and communicates with customers on policies and procedures, the facility and services

  • Coordinates customer work visits with security and escorts customers and/or vendors as needed throughout data center

  • Assists with tracking, following up, and reporting on customer queries and issues

  • Builds relationships with customers

  • Enters customer orders into ticketing system for order fulfillment

  • Assists with invoice verifications

  • Assists with shipping inquiries including tracking packages, creating tickets and locating shipments

  • Directs and/or sources inquiries to appropriate cross-functional teams (Care/Sales/Ops)

  • Serves as an on-site customer liaison

  • Builds positive business relationships with local vendors (Hotel, Restaurant, Taxi, Catering) in support of Equinix customer needs

  • Assists field and other personnel with problem resolution

  • Ability to discern Customer Satisfaction-related issues and raise to management

  • Supports and maintains clean, fully-stocked and functional Customer Care Areas and Conference rooms to include all amenities

  • Administers vendors providing standard office services (i.e., cleaning, copier, coffee) and orders office supplies

  • Supports accurate and timely Condition Report creation and closure

  • Provides routine IBX Operations Weekly Status reports

  • Follows instructions to implement tools or improvements to simplify processes

  • Assists customers with conference room scheduling and resolution of conflicts

  • Creates templates to easily send to a customer via mobile SMS, e-mail or printout

  • Keeps records of activities within the IBX including circuit inventories, installed power inventories and labor hours expended

  • Coordinates activities as needed with the Equinix Response Center

  • Answers incoming phone calls to the IBX

  • Maintains the conference room and tour schedules

  • Handles work queues via internal systems (i.e., dispatch, updates, and critical issues of tickets)

  • May generate purchase requisitions and oversee with vendors for delivery and invoicing

Qualifications

  • 1+ years experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

View additional Equal Employment Opportunity information here.

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Equal Employment Opportunity: 
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

(US Applicants)

Please click here to see the “EEO is the Law” poster and supplement.

Please click here to see our EEO Policy Statement.

Please click here to see our Pay Transparency Policy Statement.