Sr. Manager, (SRE) Site Reliability Engineering

Who are we?

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

職務内容

本ポジションは、Equinix Managed Solutions のグローバル組織において、日本のテクノロジーサービス部門（約50名規模）を統括するシニアリーダーシップポジションです。大規模エンタープライズ向けの高品質で生産性の高いITサービス運用を実現する組織の責任者として、経営視点での戦略立案と実行、さらにグローバル戦略との連携強化を推進します。また、複数のマネージャーと連携し、組織運営の最適化と継続的な改善をリードします。

● ビジネス／サービスモデルの変革

持続性・拡張性・競争力を高めるため、IT運用サービスおよびビジネスモデルの変革を推進。

KPI：変革施策の進捗、ロードマップ実行度、収益性へのインパクト

●エンジニアリング組織のマネジメント

二層構造のエンジニア組織を統括し、優れた人材マネジメント、リーダー育成、組織パフォーマンスの最大化を実現。

KPI：部門パフォーマンス指標、リーダー育成状況、エンゲージメントレベル

●収益性・運用効率の向上

コスト最適化や生産性向上を通じてサービスマージンを改善し、効率的な運営モデルを構築。

KPI：粗利改善、コスト削減、SLA遵守率

●ベンダー／パートナー戦略の最適化

外部パートナーの活用バランスを最適化し、品質・コスト・柔軟性を最大化。

KPI：ベンダーパフォーマンス、リソース活用効率、コスト効果

● 人材育成・定着の強化

人材育成・キャリア開発・定着施策を企画・実行し、組織力を強化。

KPI：主要人材の定着率、トレーニング効果、後継者計画の成熟度

● グローバル連携・レポーティング

EMS グローバル戦略への貢献とローカル実行の整合性を確保し、定期的にパフォーマンスをグローバルへ報告。

KPI：グローバル施策の定着状況、リーダーシップからの評価、レポート品質

● サービスの近代化と協業推進

AI／自動化を活用したIT運用のモダナイズを推進し、PTS などグローバルチームと連携して能力向上を図る。

KPI：自動化による効率化効果、チーム横断の協業成果

応募要件

必須要件

・10名規模のチームを率いた5年以上のマネジメント経験

・ネットワーク／サーバー／データベース／クラウド等のインフラ設計・構築・運用で10年以上の経験

・グローバルもしくは多国籍企業での3年以上の業務経験

・英語での会議運営、レポート作成、プレゼンテーション経験（目安：TOEIC 800+／TOEFL iBT 90+）

・日本語ネイティブレベル、もしくは JLPT N2 以上

歓迎要件

・二層以上の組織マネジメント経験

・AWS 等のパブリッククラウド関連資格

求める人物像

・強い自走力を持ち、主体的に行動できる方

・課題の早期発見・適切なエスカレーション・原因分析・改善策の策定と実行をリードできる方

・多様なステークホルダーと円滑にコミュニケーションできる方

・情報収集・整理・発信を主体的に行える方

・ハンズオンで組織の育成と成長を推進できる方

・変化の多い環境でもリーダーシップを発揮できる方

※上記は職務内容のすべてを網羅するものではなく、事業のニーズに応じて追加業務が発生する場合があります。

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Job Summary

Leads, manages, develops, and motivates the team. Reviews and vets budget proposals and provides status reports and internal/external customer and interdepartmental communications.

Responsibilities

Stakeholder Management

• Responsible for driving and influencing senior leadership decision making

• Is able to effectively identify appropriate stakeholders

• Builds and maintains effective working relationships and partnerships with stakeholders

• Ability to drive conflict resolution between stakeholders, including senior management and cross functional teams

• Sets and influences stakeholder expectations related to technology initiatives

• Responsible for transparent communication to stakeholders related to technology initiatives

Management Reporting

• Participates in monthly operational reviews of operational performance and roadmap status

• Executes against operational KPIs

• Reviews, identifies areas for improvement and makes recommendations to leadership

Resource and Budget Management

• Decisions are guided by policies, procedures and business plan - that are agreed upon by upper management

• Works closely across own department and  Technical Project Managers to track resource allocation and utilization for portfolio projects

• Works closely with Project Managers to track resource allocation and utilization for larger projects

• Requests approvals for additional expenses outside of approved budget/headcount

• Communicates budget estimates for cross functional projects/programs, and ensures teams execute assigned projects within approved budgets

• Manages and/or escalates issues, as needed

• Provides input to the annual budget planning process relating to project/support/SW maintenance/ Renewals/purchases/etc. for his/her areas of responsibility

System Optimization

• Reviews and approves recommendations from Manager, to implement improvements

• Manages implementation of approved system improvement recommendations

Project / Program Management

• Responsible for reviewing and approving project plans, provided by Project Managers and technology professionals

• Responsible for ensuring projects deliver on time and budget by holding contributors accountable for delivering on project milestones and deliverables

• Responsible for escalating issues and potential roadblocks to management, including making recommendations to address and resolve

• Expected to resolve most issues to closure

• Responsible for identifying and mitigating project execution risks

• Guide and /or revise project plan to ensure it completely captures all activities and eliminates duplicative efforts

• Streamlines resources and activities and identifies opportunities to automate tasks

R&D / Innovation

• Drives innovation among the teams, recognizes innovation, and helps communicate new ideas across teams

Process / Policies / Standards

• Defines and evangelizes processes, policies and standards across all stakeholders

• Measures performance against process goals

• Proactively seeks continuous improvement opportunities in process/policies/standards

Road Map / Planning

• Responsible for leading strategic planning, influencing and driving prioritization of initiatives with functional stakeholders

• Responsible for developing and communicating a roadmap of projects and initiatives to functional stakeholders

People Management

• Provides leadership and direction to the team, through managers

• Is accountable for the performance and results of direct reports and maybe a larger or multiple teams

Responsible for:

• Succession planning

• Performance management of team members, including disciplinary actions

• GPS process including assessments and Total Rewards allocations of direct reports and reviewing and approving manager recommendations

• Talent development, including quarterly conversations, career pathways conversations and individual development/growth plans

• Models the Equinix Culture and Values

Review / Approvals / Escalations / Issues Resolution

• Monitors and manages support and operational metrics and trends for management areas

• Identifies and prioritizes areas for optimization

• Senior Manager responsible for identification of significantly impactful/high risk issues, appropriate prioritization, resource assignment and ownership, and overseeing process through closure of issue while ensuring appropriate escalation and visibility to senior management teams

• Senior Manager oversees and supports RCA cycles, reviews management level reports related to issues and escalations

• For more complex and higher risk issues, the manager will draft and support reviews Senior

Leadership review cycles

• Reviews and approves security best practices for networks, systems, and applications

• Acts as a more senior escalation point for approving or rejecting security architecture requests

• Acts as escalation point for resolving complex customer security inquiries in partnership with Legal, Sales, and Operations teams

• Reviews, analyzes, provides recommendations and may decide on acceptance or rejection of audit controls

• Reviews and approves global IT security policies annually, escalating for final approval, as needed

Vendor Management

• Manages/leads individual consultants or consulting teams, as assigned

• Understands vendor roadmaps, manages relationships, feedback and escalations, negotiations and contract renewals

• Reviews and proposes final vendor selections

• Manages day-to-day vendor relationships and holds vendors accountable to their deliverables

• Resolves vendor issues and escalates as needed

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.