Who are we?
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Pre-Sales Administration and Transactions Coordination
Coordinates all pre-sales activity for Managed Services accounts
Coordinate Managed Services deal on quoting and pre-sales cases
Engages with support functions in all regions
Manages escalations on a Managed Services level
Participates in account planning sessions with Sales team
Reviews pipeline and advises on deal structure from Operations perspective
Participates in Customer meetings together with MS AE and General AE mainly combination met MS proposals/products/services
Participate regional or global improvement initiatives to address customer issues
Ensures the consistency of customer experience in all regions when it comes to pre-Sales Support and regional Sales Support (EMEA specific)
Defines KPIs that drive customer satisfaction
Uses reporting and analytics to improve customer experience
Is proactive about ongoing data clean up of customer install base
Identifies data integrity issues in region and drives improvement initiatives globally
Process and Policy adoption and reinforcement
Trains and enables the Global sales team on tools, processes, and policies
Position Specific Responsibilities
Being first and single point of contact for small and medium sized Managed Services customers (if possible together with Service Delivery Manager)
Engage in project Global products to improve products/processes and services of Global Managed Services
Work together with other MS disciplines (MS Sales Engineering, Project managers and Service Delivery) to get Managed Services to the next level in EMEA and globally
Languages required: Dutch and English
Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
You can change your cookie preferences within your browser settings at any time.
To find out more about our policy, please click here.