Who are we?

A place where tech thinkers and future builders turn bold ideas into breakthrough experiences, we welcome your unique perspective.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Responsible for: network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults, performing effective maintenance to the equipment to prevent faults from occurring, procurement and installation of equipment for expansion and new services.

Responsibilities

Deployment

• Deploys new hardware (single-vendor) per the documented guidelines

• Engages with GNA in validation of new hardware

• Conducts NOC training and performs RMA actions

• Engages in port and device and customer migrations

• Performs network tools and new features deployments

• Responsible for new feature enablement

Product Development Lifecycle Engagements

• Requirement Phase: Provides feedback as the voice of the customer to the product and development communities, based on customer queries and trouble-tickets

• Test Phase: Participates in SIT and UAT new feature testing, as well as network device testing

• Performs comprehensive testing and identifies key customer issues

• Sustaining Phase: Trains and transitions from deployment teams during deployment activities

• Manages and sustains the deployments with a goal to deliver to the highest levels of customer satisfaction on Equinix products

Service Delivery

• Performs network service fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)

• Ensures successful fulfillment of the Software triggered provisioning (e.g. VC's and RI's)

• Reviews the metrics and identifies opportunities to improve the efficiency of the fulfillment (per customer and per transaction)

Innovations

• Participates in events like Sparkathon to trigger innovation in process and products

• Uses the shared lab setups to practice the exercises published by the NetOps Technical Leadership team

• Participates in Simian Army based Tech drills focused on driving service excellence targeting a (break, learn, fix, resume) exercises on lab setups

• Engages in creating automations to perform these drills (Chaos monkey equivalent)

Qualifications

• 5+ years experience

• Bachelor's Degree

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.

The targeted pay range for this position in the following location is / locations are:

Canada - TR7 Toronto : 88,000 - 132,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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