Senior Director, Customer Communications
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 79 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2000+ networks and 3000 cloud and IT service providers in over 31 countries spanning six continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
Functional leader responsible for driving integrated customer communications, ensuring effective messaging that minimizes customer concerns, protects our brand and ensures our customer-facing teams can effectively speak with and support customers. Responsible for setting strategy, building a team to create and execute, interfacing across Equinix on needs and requirements. Executes nuanced and tailored communications using customer personas and our distribution systems.
Lead Customer Communications strategy and team:
Achieve cross-functional alignment and execution:
Execute successful and effective communications
Maintain focus on longer-term needs or implications
Lead diverse teams
Knowledge and Experience
Skills and Attributes
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