Operations Support Lead

Who are we? 

Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best in class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:
New role dedicated to the xScale business which will provide operational support to the sites within APAC as well as partnering and collaborating with other teams globally within both xScale and Retail in order to help drive consistency and efficiency as xScale continues to grow at an exponential rate.


Responsibilities

• Onboarding and assisting in preparing xScale site teams as they prepare to take building from Design and Construction.

• Collaboratively work with cross functional teams such as GCCX, Global Ops Enablement, Operations to help prepare site to onboard customers.

• Collectively work with the wider xScale team and key stake holders in identifying areas of improvement and processes that need documenting or adapting.

• Responsible for KPI reporting, identifying variances and documenting any narrative around incidents, fluctuations etc

• Reporting of Incidents to the xScale team and wider teams where necessary

• Aligning with Construction teams and reporting back details around any delays to ready for service date or customer handover date.

• Working with system tool owners to improve efficiency and accuracy around reporting of sites

• Assisting in the undertaking of small projects where necessary, in instances where specific focus/attention is required in order to drive consistency and efficiency within xScale.

Qualifications and Experience

• Good command of English

• Relevant experience withing a data centre environment directly preferred

• Good attention to detail and ability to prioritise tasks and workload

• Ability to adapt to a fast paced changing environment as xScale expands

• Experience with working with cross functional teams beneficial.

• Proven background in relationship building.

• IT Proficiency applications – MS Word, PowerPoint, Excel

• Understanding of Operational Functionalities and processes an advantage

• Confident in participating in conversations with Senior Management

• Strong ability to take a pragmatic and commercial approach. Able to multi-task and work with limited supervision.

• Flexible working hours – able to join adhoc meetings that fall outside of working hours – only required in the instance that global attendance is needed.

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.​

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